Technical Account Manager

Writing a great technical account manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own technical account manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the technical account manager job you're after.

Resume samples

Pearlina Loscheider

pearlina.loscheider@gmail.com | (392) 415-6434 | Salt Lake City, UT

Summary


Experience


Technical Account Manager at Adobe, UTApr 2022 - Present

  • Successfully managed a team of 4 account managers who oversaw 100+ client accounts.
  • Increased customer satisfaction ratings by 15% over the course of 6 months.
  • Achieved quarterly sales targets for 3 consecutive quarters.
  • Successfully negotiated and renewed 10 contracts with high-value clients.
  • Implemented new CRM software that increased efficiencies by 25%.
  • Developed and implemented a new training program for account managers.

Senior Technical Account Manager at Microsoft, UTJul 2019 - Mar 2022

  • Led a team of 4 account managers and increased client satisfaction by 15%.
  • Grew revenue from $2M to $4.5M in 2 years.
  • Negotiated and closed 10+ enterprise contracts worth over $1M annually.
  • Achieved 100% customer retention for 3 consecutive years.
  • Implemented new support processes that reduced issue resolution time by 30%.
  • Authored 5 technical papers that were published in industry journals.

Lead Technical Account Manager at Oracle, UTJul 2015 - May 2019

  • Led a team of 4 technical account managers who oversaw the implementation of Salesforce for 50 enterprise clients.
  • Achieved 100% client satisfaction rating by successfully managing all aspects of each project and developing strong relationships with clients.
  • Grew revenue 20% year over year by upselling additional products and services to existing customers.
  • Exceeded quarterly sales targets by 15%, generating $1.5M in new business.
  • Managed complex projects with teams of up to 30 people, ensuring successful delivery within budget and timeline constraints.
  • Actively contributed to improving company processes and procedures, resulting in a 10% increase in efficiency.

Education


Bachelor of Science in Computer Science at Brigham Young UniversitySep 2010 - May 2015

I've learned how to code in multiple languages, how to develop algorithms, how to use multiple tools and software, and how to work in a team.

Skills


  • Technical skills for a Technical Account Manager may include:
  • 1. Understanding customer technical issues and needs
  • 2. Providing Tier 1 and Tier 2 support to customers
  • 3. Escalating complex technical issues to engineering teams
  • 4. Creating documentation for new features or products
  • 5. Working with cross-functional teams to resolve customer problems
  • 6. Managing multiple projects simultaneously

Jarita Ferret

jarita.ferret@gmail.com | (815) 257-4931 | Charlotte, NC

Summary


Experience


Technical Account Manager at Technical Account Manager at Red Hat, NCMar 2022 - Present

  • Led a team of 4 technical account managers who supported 100+ clients and resolved an average of 250 support tickets per week.
  • Defined processes and procedures for the technical account management team which resulted in a 20% increase in efficiency.
  • Created training materials and conducted training sessions for new hires on the technical account management processess.
  • And procedures resulting in a decrease of onboarding time by 50%.
  • Authored monthly newsletters highlighting best practices, upcoming features, product changes, etc. to keep customers up-to-date.
  • On latest news which led to increased customer satisfaction scores by 5%.

Senior Technical Account Manager at Technical Account Manager at Cisco, NCSep 2019 - Mar 2022

  • Led a team of 4 account managers in providing technical support to clients, resulting in increased customer satisfaction by 15%.
  • Grew client base by 25% through effective account management and relationship building.
  • Demonstrated expertise in troubleshooting complex technical issues, reducing resolution time by 20%.
  • Negotiated and implemented new service level agreements with vendors, saving the company $250K annually.
  • Authored monthly newsletter articles highlighting best practices for using company products, increasing product adoption rates by 10%.

Lead Technical Account Manager at Technical Account Manager at Microsoft, NCJul 2015 - Aug 2019

  • Led a team of 4 technical account managers in providing Tier 3 support for enterprise clients.
  • Achieved 97% customer satisfaction rating by successfully resolving complex technical issues within SLAs.
  • Exceeded quarterly revenue targets by up to 20%, resulting in $1.2M in additional annual sales.
  • Successfully on-boarded and trained 50+ new Technical Account Managers, reducing onboarding time by 30%.
  • Authored over 25 knowledge base articles used by Technical Support teams globally, improving first call resolution rates by 15%.

Education


Bachelor of Science in Computer Science at Duke University, NCAug 2011 - May 2015

I've learned how to code in various programming languages, how to use different software development tools, how to develop algorithms, and how to effectively communicate with other software developers.

Skills


  • Technical Writing
  • Presentation Skills
  • Customer Service
  • Technical Support
  • Troubleshooting
  • Networking • Hardware