Switchboard Operator

Writing a great switchboard operator resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume
Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own switchboard operator resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the switchboard operator job you're after.

Resume samples

Sylvia Tobiasson

sylvia.tobiasson@gmail.com | (176) 764-2178 | Cincinnati, OH

Summary


I am a professional switchboard operator with over 1 year of experience in the field. I have excellent customer service skills and a strong ability to multitask. I am able to handle a high volume of calls and keep track of multiple lines at once. I have a good working knowledge of various computer systems and software applications. I am also proficient in taking messages, transferring calls, and providing information to callers as needed.

Experience


Switchboard Operator at Telecom Solutions, OHMar 2022 - Present

  • Answered an average of 500 incoming calls per day.
  • Monitored and responded to alarms, as well as dispatched emergency services when necessary.
  • Maintained up-to-date knowledge of all building personnel, departments, and company procedures.
  • Demonstrated excellent customer service skills by efficiently handling caller inquiries and requests.
  • Effectively communicated with callers using a clear and professional demeanor.
  • Quickly learned new computer systems and software programs to support job duties.

Switchboard Operator II at AT&T, OHSep 2021 - Mar 2022

  • Answered an average of 100 calls per day.
  • Connected callers to the appropriate extensions and took messages when necessary.
  • Monitored the busy/idle status of all lines and transferred calls accordingly.
  • Actively listened to caller inquiries in order to provide accurate information.
  • Quickly learned new processes and procedures related to the position.
  • Maintained a high level of professionalism at all times while interacting with customers.

Education


High School Diploma at Ohio State University, OHAug 2016 - May 2021

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Answering phone calls
  • Transferring phone calls
  • Taking messages
  • Paging people over the intercom system
  • Monitoring security cameras
  • Updating records
  • Following company procedures

Sharde Bedner

sharde.bedner@gmail.com | (979) 893-1118 | Sacramento, CA

Summary


I am a reliable and efficient switchboard operator with over 1 year of experience. I have excellent customer service skills and can handle multiple calls concurrently. I am also proficient in using various office equipment and software programs.

Experience


Switchboard Operator at Louisiana Public Service Commission, LAJun 2022 - Present

  • Answered an average of 50 calls per day.
  • Connected callers to the appropriate party 80% of the time on first try.
  • Monitored caller volume and adjusted staff assignments as necessary to ensure efficient coverage.
  • Escalated high-priority or complex calls to supervisors when needed.
  • Demonstrated excellent customer service skills by maintaining a calm demeanor and providing accurate information in response to inquiries.

Switchboard Operator II at Public Service Commission of Louisiana, LASep 2021 - May 2022

  • Answered an average of 400 calls per day.
  • Connected callers to the appropriate party 80% of the time on the first try.
  • Demonstrated active listening skills by paraphrasing caller requests 75% of the time.
  • Reduced hold times by 20 seconds through efficient multitasking.
  • Quickly learned and utilized new computer software programs as needed.

Education


High School Diploma at Louisiana State UniversityAug 2017 - May 2021

I have learned time management, organization, and study skills.

Skills


  • Answering phone calls
  • Transferring phone calls
  • Taking messages
  • Providing customer service
  • Multitasking
  • Staying calm under pressure
  • Excellent communication skills