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Support Specialist

Writing a great support specialist resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own support specialist resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the support specialist job you're after.

Resume samples

Gladis Gudas

gladis.gudas@gmail.com | (749) 744-2206 | Johnstown, PA

Summary

I am a Support Specialist with over three years of experience in providing top-tier customer service and support. I have an innate ability to quickly resolve complex technical issues while maintaining the highest level of professionalism. My strong communication skills allow me to effectively manage expectations, diffuse difficult situations, and maintain positive relationships with customers. In addition, I am highly organized and detail oriented, which allows me to efficiently manage multiple tasks simultaneously.

Experience

Support Specialist at HPE, PAMar 2022 - Present

  • Provided support to over 200 users on a daily basis.
  • Responded to an average of 30 help desk tickets per day.
  • Resolved an average of 15 help desk tickets per day.
  • Assisted with the rollout of 50 new computers.
  • Trained 20 new users on company software programs.
  • Created user manuals for 5 commonly used company software programs.

Associate Support Specialist at Microsoft, PASep 2019 - Jan 2022

  • Assisted in resolving over 500 support tickets within the first month of employment.
  • Answered an average of 60 phone calls per day, with a satisfaction rating of 95%.
  • Trained 2 new employees on company software and processes.
  • Created user manuals for 3 new software programs implemented by the company.
  • Wrote code for 4 custom reports used by the sales team on a daily basis.
  • Assisted in migrating data from 5 legacy systems to a new CRM.

Education

High School Diploma at Central High School, Philadelphia, PAAug 2014 - May 2019

I have learned how to effectively communicate with others, how to manage my time wisely, and how to think critically.

Skills

  • Technical Support
  • Help Desk
  • Customer Service
  • Technical Writing
  • Documentation
  • Training
  • Troubleshooting

Della Antongiovanni

della.antongiovanni@gmail.com | (301) 465-6968 | Carmel, IN

Summary

Over three years of experience as a Support Specialist providing comprehensive Tier 1 technical support for customers. Proven ability to quickly resolve customer issues and increase customer satisfaction levels. Strong analytical, problem-solving, and communication skills with the ability to work independently or as part of a team.

Experience

Support Specialist at Support Solutions, INMay 2022 - Present

  • Successfully completed 50+ support tickets per day.
  • Maintained a 95% satisfaction rating from customers.
  • Became the go-to person for complex technical issues.
  • Trained new employees on the company's ticketing system.
  • Consistently met or exceeded performance goals set by management.
  • Won "Support Specialist of the Month" 3 times.

Associate Support Specialist at ITT Technical Institute, INSep 2019 - Apr 2022

  • Assisted in rolling out a new software system to 300+ users, which increased efficiency by 15%.
  • Trained 50+ employees on the use of the new software system.
  • Created user manuals and documentation for the new software system.
  • Answered support calls from 200+ employees regarding the new software system.
  • Resolved issues for 100+ employees with the new software system.
  • Followed up with 50+ employees to ensure that their issues have been resolved satisfactorily.

Education

High School Diploma at Ben Davis High School, Indianapolis, INAug 2015 - May 2019

Some skills I've learned are time management, how to study for exams, and how to do research.

Skills

  • Technical Support
  • Help Desk
  • Customer Service
  • Technical Writing
  • Documentation
  • Troubleshooting
  • System Administration

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