Support Manager

Writing a great support manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own support manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the support manager job you're after.

Resume samples

Desaray Barenz

desaray.barenz@gmail.com | (112) 636-9037 | 1325 Arapeen Drive, Suite 200

Summary


I am a Support Manager with over 5 years experience in the industry. I have gained a wealth of knowledge and expertise in managing support teams and providing excellent customer service. I am passionate about ensuring that customers are satisfied with our products and services, and I thrive in fast-paced environments where I can utilize my organizational skills to maintain efficient operations. In my previous role as a Support Manager, I successfully increased customer satisfaction ratings by 15% through implementing new procedures and training programs for my team. My proven ability to streamline processes while maintaining high levels of quality assurance makes me an ideal candidate for any organization seeking an experienced Support Manager.

Experience


Support Manager at Apple Inc., NVApr 2022 - Present

  • Successfully implemented a new customer support system that resulted in a 25% increase in customer satisfaction.
  • Created and managed a team of 15 customer service representatives who successfully handled over 200,000 inquiries per year.
  • Successfully reduced average call handle time by 20% through process improvements.
  • Successfully trained 100+ employees on the new CRM software resulting in increased efficiency and productivity.
  • Managed development and implementation of knowledge management systems for the company’s intranet site which helped reduce inquiry response times by 30%.

Associate Support Manager at Microsoft Corporation, NVJul 2017 - Mar 2022

  • Trained and developed a team of 15 support associates, resulting in a 10% increase in productivity.
  • Led the implementation of new customer service software, reducing call handle times by 12%.
  • Created and implemented weekly performance reports for entire support team, increasing individual accountability by 20%.
  • Negotiated with vendors to secure discounts on necessary supplies, saving the company $4,000 per year.
  • Wrote and presented proposals for process improvements to senior management which were approved and put into place.

Education


High School Diploma at Reno High School, Reno, NVAug 2013 - May 2017

I've learned how to read, write, and do basic math.

Skills


  • Technical Support
  • Customer Service
  • Help Desk
  • Technical Writing
  • Documentation
  • Training
  • Troubleshooting

Chesley Traversa

chesley.traversa@gmail.com | (130) 403-0398 | 2200 N Glebe Rd, Arlington, VA 22207, USA

Summary


I am a Support Manager with over 5 years of experience in the industry. I have worked with some of the largest companies in the world and have gained valuable knowledge and skills that I can use to help your company succeed. I am knowledgeable in all areas of customer support and have a proven track record of delivering results. I am also an expert in problem-solving, which makes me an invaluable asset to any team.

Experience


Support Manager at Apple, VAApr 2022 - Present

  • Successfully managed a team of support staff to provide quality customer service and resolve technical issues for clients.
  • Trained new support staff on company policies and procedures.
  • Created process improvements that increased efficiency and effectiveness of the support team by 15%.
  • Successfully resolved escalated client issues.
  • Maintained high levels of customer satisfaction (measured at 4.5 out of 5).
  • Achieved departmental goals and objectives within budget constraints.

Associate Support Manager at Microsoft, VAAug 2017 - Mar 2022

  • Reduced support tickets by 35% through process improvements.
  • Developed training program that decreased new hire onboarding time by 20%.
  • Implemented knowledge management system that increased first call resolution rate from 60% to 80%.
  • Led team of 12 in providing Tier 2 technical support for 500+ users.
  • Created monthly reports detailing departmental performance metrics and areas for improvement.
  • Actively participated in company-wide initiative to improve customer satisfaction scores.

Education


High School Diploma at George Mason University, VASep 2012 - May 2017

I've learned how to read, write, and do math.

Skills


  • Communication
  • Customer Service
  • Interpersonal Skills
  • Organizational Skills
  • Problem-Solving Skills
  • Time Management
  • Technical Knowledge