Support Engineer
Writing a great support engineer resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
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If you're looking for inspiration when it comes to drafting your own support engineer resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the support engineer job you're after.
Resume samples
Jacklin Kandil
jacklin.kandil@gmail.com | (189) 615-8678 | Wichita, KS
Summary
As a Support Engineer with over 4 years of experience, I have provided support for enterprise applications and systems. I have also implemented solutions to improve system availability and performance. In addition, I have conducted root cause analysis to identify issues and prevent future outages.
Experience
Support Engineer at Boeing, KSMar 2022 - Present
- Successfully completed 50+ support tickets per day, with a 98% satisfaction rating.
- Successfully implemented a new ticketing system that increased efficiency by 20%.
- Created and maintained documentation for all supported software applications.
- Trained new support staff on company procedures and best practices.
- Worked closely with developers to resolve technical issues in a timely manner.
- Provided after-hours support on a rotating basis.
Associate Support Engineer at Spirit AeroSystems, KSSep 2018 - Jan 2022
- Provided Tier 1 support for 500+ users on a daily basis.
- Responded to an average of 75 tickets per day, with a first response time of under 2 hours.
- Resolved over 90% of tickets without escalated assistance.
- Created and maintained user documentation, training materials, and FAQs.
- Assisted in the rollout of new hardware/software releases and updates to users.
- Trained new hires on company policies and procedures.
Education
Associate's degree in computer science at Wichita State UniversityAug 2013 - May 2018
Some skills I've learned are programming languages, such as Java and C++, software development and databases.
Skills
- Technical skills for a Support Engineer:
- 1. Communication
- 2. Customer service
- 3. Patience
- 4. Analytical skills
- 5. Problem-solving skills
- 6. Teamwork
- 7. Time management
Rosaria Paciello
rosaria.paciello@gmail.com | (521) 614-1260 | 2121 Lawrence Ave,
Summary
I am a Support Engineer with over 4 years of experience. I have extensive knowledge in Windows, Linux, and networking systems. I am also well-versed in different types of software applications. My top strengths include excellent problem solving skills, analytical thinking, and superb customer service orientation. With my broad range of technical skills and abilities, I can provide efficient support to customers and ensure that their inquiries are resolved promptly.
Experience
Support Engineer at Comcast, KSApr 2022 - Present
- Assisted in the development of a new support system that increased customer satisfaction by 15%.
- Handled Tier 1 and 2 support for over 500 customers, averaging 30 tickets per day.
- Successfully completed training on [new software].
- Worked with developers to create step-by-step guides for commonly reported bugs. This reduced ticket volume by 20%.
- On average, resolved 85% of all tickets within 24 hours.
- Maintained high customer satisfaction ratings, with an average score of 4.5/5 stars.
Associate Support Engineer at AT&T, KSAug 2018 - Mar 2022
- Led support team in resolving over 100 customer tickets per day.
- Escalated and resolved critical customer issues within SLA.
- Authored technical documentation that increased first call resolution rates by 15%.
- Created custom scripts that automated manual tasks and saved 2 hours per week per engineer.
- Trained new hires on company products and procedures.
- Mentored junior engineers on troubleshooting techniques.
Education
Associate's degree in computer science at Kansas State UniversitySep 2013 - May 2018
I've learned how to program in Java, how to use the Eclipse IDE, how to design algorithms, and how to use data structures.
Skills
- Technical skills for a Support Engineer:
- Communication
- Customer service
- Patience
- Analytical skills
- Problem-solving skills
- Organizational skills
- Time management