Bryn Knode
bryn.knode@gmail.com | (151) 695-2231 | Philadelphia, PA
Summary
Experience
Lead Software Trainer at TrainUp, PAJun 2022 - Present
- Led the development and delivery of training for new software applications, resulting in a decrease in support calls by 25%.
- Developed custom e-learning modules that decreased time to proficiency by 30%.
- Authored performance support materials that increased user confidence levels by 40%.
- Conducted train-the-trainer sessions for internal staff on new content creation process, leading to an increase in efficiency by 50%.
- Delivered engaging presentations at national conferences on various instructional design topics.
Senior Software Trainer at Learning Tree, PASep 2018 - May 2022
- Led training sessions for up to 20 software trainees at a time.
- Trained software trainers on new techniques and technologies.
- Wrote custom curriculum for specific client needs.
- Developed eLearning modules used by thousands of learners.
- Delivered presentations at national conferences.
Software Trainer at OnLC, PASep 2015 - Aug 2018
- Delivered 50+ training sessions on various software applications to groups of up to 30 people.
- Created custom training materials (including presentations, handouts, and exercises) for each session based on client needs.
- Demonstrated expert knowledge of the software applications being trained.
- Received positive feedback from attendees in post-training evaluations 95% of the time.
- Helped clients increase their understanding and use of the software by an average of 25%.
Education
Bachelor of Science in Computer Science at Carnegie Mellon University, PASep 2011 - May 2015
I have learned a variety of programming languages, software development methodologies, and ways to solve complex problems.
Skills
- Presentation Skills
- Communication Skills
- Interpersonal Skills
- Organizational Skills
- Training Materials Development
- Technical Writing
- Facilitation
Aleen Wittlin
aleen.wittlin@gmail.com | (604) 676-1914 | Deadwood, SD
Summary
Experience
Lead Software Trainer at Tekora, SDMar 2022 - Present
- Led a team of 4 software trainers and saw a 20% increase in productivity.
- Trained 500+ employees on new software programs with a 95% satisfaction rating.
- Developed training materials for 5 new software programs that were implemented company-wide.
- Created an e-learning course on one of the most popular software programs used by the company that had 200+ completions.
- Wrote user manuals for 3 complex software program updates that were distributed to all employees prior to implementation.
- Assisted in developing testing criteria for 2 newly updated versions of existing software programs.
Senior Software Trainer at TrainACE, SDSep 2019 - Jan 2022
- Trained 50 software engineers in new product development process.
- Led 10 training sessions on various aspects of the software development cycle.
- Developed 5 technical training courses and trained 100+ students in those courses.
- Authored 3 books on software engineering topics.
- Wrote 20 articles for leading trade publications on a variety of topics related to software development.
Software Trainer at The Academy of Competitive Intelligence, SDJul 2015 - Jul 2019
- Trained software to over 200 employees at a time.
- Cut training time by 50% due to innovative teaching methods.
- 98% satisfaction rating from post-training surveys.
- Increased department productivity by 15% after completing training.
- Wrote and delivered 5 new software courses for the company.
Education
Bachelor of Science in Computer Science at South Dakota State UniversityAug 2010 - May 2015
I have learned how to design, implement, and test software applications using various programming languages and software development tools and techniques.
Skills
- HTML
- CSS
- JavaScript
- ReactJS
- Node.js
- Express.js