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Software Support Specialist

Writing a great software support specialist resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own software support specialist resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the software support specialist job you're after.

Resume samples

Jakelle Guidinger

jakelle.guidinger@gmail.com | (606) 011-5373 | Atlanta, GA

Summary

Software Support Specialist with over 3 years experience providing excellent customer service and technical support to software users. Proven ability to troubleshoot complex issues and identify root cause of problems. Highly skilled in training users on new features and functionality. Committed to maintaining high level of customer satisfaction by promptly resolving all issues in a professional manner.

Experience

Senior Software Support Specialist at Apple, GAMay 2022 - Present

  • Provided software support to over 500 clients, averaging a satisfaction rating of 4.5/5.
  • Resolved an average of 30 tickets per day, with a first-time fix rate of 85%.
  • Led training sessions for new employees on the company’s ticketing system and resolved complex technical issues for them.
  • Created documentation on common software issues and their resolutions which reduced the number of repeat calls by 15%.
  • Acted as liaison between clients and developers to communicate bugs and feature requests.

Software Support Specialist II at Microsoft, GASep 2019 - Mar 2022

  • Provided software support to over 500 customers daily, resolving an average of 75% of inquiries on first contact.
  • Led training sessions for new employees on the company’s customer service software.
  • Successfully completed company certification in customer service and technical support.
  • Exceeded monthly sales goals by 15%.
  • Consistently received positive feedback from customers regarding outstanding level of service provided.

Education

Associate's degree in computer science at Georgia Institute of TechnologyAug 2015 - May 2019

I have learned programming, software development, and computer systems while studying my Associate's degree in computer science.

Skills

  • Technical skills for a software support specialist may include:
  • 1. Providing technical support to customers or end users
  • 2. Diagnosing and resolving technical issues
  • 3. Identifying customer needs and providing solutions
  • 4. Testing software programs to ensure proper functioning
  • 5. Writing training manuals or documentation for end users
  • 6. Coordinating with other departments or personnel to resolve problems

Leea Mracek

leea.mracek@gmail.com | (150) 520-9704 | Lawrence, MA

Summary

Software Support Specialist with over 3 years experience providing technical assistance to computer system users. I have a strong customer service background, and enjoy working with people to solve problems. My ability to troubleshoot software issues quickly and efficiently has resulted in satisfied customers and positive feedback from my supervisors. In addition to being technically proficient, I am also organized and detail-oriented, able to handle multiple tasks simultaneously without sacrificing quality or missing deadlines.

Experience

Senior Software Support Specialist at Blue Cross Blue Shield of Massachusetts, MAJun 2022 - Present

  • Assisted in developing and implementing a new software support system which improved customer satisfaction ratings by 15%.
  • Led team of 4 junior software support specialists in providing high-quality technical assistance to customers.
  • Resolved an average of 30 software issues per day for customers via phone, email, and live chat.
  • Created detailed documentation for all resolved issues which helped to reduce the number of repeat calls by 20%.
  • Trained 2 new hires on company’s software products and support procedures.
  • Recognized by management as “Employee of the Month” 3 times during tenure with company.

Software Support Specialist II at The Boston Consulting Group, MAJul 2019 - May 2022

  • Provided software support to over 200 users on a daily basis.
  • Answered an average of 30 support calls per day.
  • Resolved an average of 15 software issues per day.
  • Trained new employees on the use of company software programs.
  • Created user manuals for all major software programs used by the company.

Education

Associate's degree in computer science at Massachusetts Institute of TechnologyAug 2014 - May 2019

In the past two years I've learned how to code in C++, Java, and Python; how to use the Linux terminal; and how to use git.

Skills

  • Technical Support
  • Help Desk
  • Customer Service
  • Technical Writing
  • Documentation
  • Training
  • Troubleshooting

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