Software Support Analyst

Writing a great software support analyst resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own software support analyst resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the software support analyst job you're after.

Resume samples

Venecia Brallier

venecia.brallier@gmail.com | (532) 282-7301 | P.O. Box 759

Summary


I am a software support analyst with over three years of experience. I have provided support to clients in a variety of industries, including healthcare, manufacturing, and retail. I have an excellent understanding of common software applications and how they work together. I am able to quickly identify problems and provide solutions that are both effective and efficient. My goal is always to resolve issues in a way that minimizes the impact on the client's business operations.

Experience


Senior Software Support Analyst at Google, HIMay 2022 - Present

  • Provided software support to over 500 users across 10 departments.
  • Responded to an average of 30 support requests per day.
  • Resolved 85% of all support requests within 24 hours.
  • Created training materials and conducted training sessions for new software releases.
  • Wrote custom scripts to automate various tasks.
  • Monitored system performance and made recommendations for improvements.

Software Support Analyst II at Microsoft, HIJul 2019 - Apr 2022

  • Successfully completed training on new software releases and provided support to junior analysts during the rollout.
  • Mentored 2 junior colleagues, providing guidance on company procedures and best practices.
  • Successfully resolved 100+ customer tickets independently, with a satisfaction rating of 4.5/5 or higher.
  • Diagnosed and fixed complex software issues for customers, often going above and beyond to find creative solutions.
  • Became go-to expert for specific software applications within the company, regularly consulted by other departments.
  • Regularly received positive feedback from clients regarding outstanding service levels provided.".

Education


Associate's degree in computer science at Hawaii Pacific UniversitySep 2015 - May 2019

I have learned programming, software engineering, and computer science principles.

Skills


  • Technical skills for a software support analyst may include:
  • 1. Understanding of how to use various types of software programs
  • 2. Ability to provide technical support via phone, email or chat
  • 3. Strong troubleshooting and problem-solving skills
  • 4. Knowledge of basic computer hardware and networking concepts
  • 5. Familiarity with common software errors and issues
  • 6. Patience when dealing with difficult customers or problems
  • 7. Excellent communication skills

Terie Baggenstos

terie.baggenstos@gmail.com | (565) 329-6393 | Portland, OR

Summary


Software Support Analyst with over 3 years experience providing technical assistance to computer system users. Experienced in diagnosing and resolving hardware, software, and network problems for customers via telephone or remote access. Strong analytical and problem-solving skills used to troubleshoot complex issues. Excellent customer service skills with a focus on maintaining positive relationships with clients.

Experience


Senior Software Support Analyst at Microsoft Corporation, ORApr 2022 - Present

  • Investigated and resolved software issues for over 500 clients, averaging 2 cases per day.
  • Led training sessions on new software updates for 50+ employees.
  • Wrote custom SQL queries to extract data for analysis, resulting in a 15% increase in efficiency.
  • Automated manual processes using Python scripting, reducing runtime by 30%.
  • Designed & implemented a company-wide intranet site used daily by 200+ staff members.
  • Negotiated with 3rd party vendors to secure more favorable pricing contracts.

Software Support Analyst II at Apple Inc., ORJul 2019 - Mar 2022

  • Assisted software support team in resolving 100+ tickets per month.
  • Acted as Tier II support for escalated tickets from Tier I.
  • Successfully completed 50% of all assigned tasks within 2 weeks.
  • Trained new employees on company software systems.
  • Updated and maintained knowledge base articles.
  • Answered an average of 60 phone calls per day.

Education


Associate's degree in computer science at Oregon State University, ORSep 2014 - May 2019

I've learned programming, software engineering, and computer science principles.

Skills


  • Technical skills for a software support analyst may include:
  • 1. Understanding of how to use various types of software programs
  • 2. Ability to provide customer service and support
  • 3. Knowledge of computer hardware and peripherals
  • 4. Familiarity with operating systems and networks
  • 5. Troubleshooting skills
  • 6. Strong written and verbal communication skills
  • 7-patience