Service Representative
Writing a great service representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
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If you're looking for inspiration when it comes to drafting your own service representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the service representative job you're after.
Resume samples
Ruthia Gamble
ruthia.gamble@gmail.com | (913) 150-8974 | Charleston, SC
Summary
I am a service representative with over 1 year of experience in the customer service industry. I have excellent communication skills and a strong commitment to providing outstanding customer service. I am able to work independently and as part of a team, and have a proven track record of meeting or exceeding expectations. In my previous role, I was responsible for handling incoming calls from customers, resolving their issues in a timely manner, and ensuring they had an overall positive experience. I also provided support to other members of the team when needed.
Experience
Service Representative at BlueCross BlueShield of South Carolina, SCApr 2022 - Present
- Achieved 97% satisfaction rating from customers surveyed.
- Exceeded monthly sales goals by an average of 20%.
- Consistently ranked in the top 3 for team performance metrics.
- Trained new service representatives on best practices.
- Led a project to streamline the customer complaint process, reducing resolution time by 50%.
- Won “Employee of the Month” 3 times.
Service Representative II at Palmetto Health, SCSep 2021 - Mar 2022
- Answered an average of 120 calls per day.
- Assisted customers with billing inquiries and subscription changes.
- Processed an average of 40 orders per day.
- Updated customer accounts and processed payments.
- Resolved customer complaints in a timely and efficient manner.
- Maintained high quality service standards to ensure customer satisfaction.
Education
High School Diploma at Dorman High SchoolSep 2016 - May 2021
I've learned how to write and communicate effectively, how to read and analyze complex texts, and how to think critically and solve problems.
Skills
- Communication
- Customer service
- Interpersonal skills
- Problem solving
- Organizational skills
- Time management
- Computer literacy
Kenyana Westerback
kenyana.westerback@gmail.com | (550) 344-4937 | Wichita, KS
Summary
I am a Service Representative with over 1 year of experience in the customer service industry. I have excellent communication and interpersonal skills, as well as a strong work ethic. I am able to handle difficult customer inquiries and complaints in a professional manner, and always put the needs of the customer first. In addition, I have extensive knowledge of company products and services, which allows me to provide accurate information to customers when they need it most.
Experience
Service Representative at DISH, KSMay 2022 - Present
- Answered an average of 60 calls per day.
- Assisted customers with product questions and concerns.
- Processed an average of 30 orders per day.
- Followed up with customer complaints and resolved issues in a timely manner.
- Upsold additional products and services to customers.
Service Representative II at The Kansas City Star, KSJul 2021 - Mar 2022
- Answered an average of 85 calls per day, exceeding the company standard of 80 calls answered per day.
- Exceeded customer satisfaction expectations by 4%, with a score of 92%.
- Completed product training and achieved certification within 2 weeks of starting job.
- Consistently provided helpful and accurate information to customers, leading to positive feedback from callers.
- Upsold additional products or services to 20% of customers during phone interactions.
Education
High School Diploma at Wichita High School, Wichita, KSSep 2016 - May 2021
I've learned how to study for and take tests, how to do research, and how to write papers.
Skills
- Communication
- Customer service
- Interpersonal skills
- Problem solving
- Organizational skills
- Time management
- Computer literacy