Service Manager

Writing a great service manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own service manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the service manager job you're after.

Resume samples

Olene Slankard

olene.slankard@gmail.com | (421) 881-2621 | Cincinnati, OH

Summary


Experience


Service Manager at ADP, OHMay 2022 - Present

  • Led team of 15 in-home service technicians that provided repairs for major appliances and electronics.
  • Achieved first place ranking in the district for customer satisfaction 4 months in a row.
  • Reduced average repair time by 25% through process improvements.
  • Developed new training program that reduced technician error rates by 33%.
  • Won “Manager of the Year” award from company.

Lead Service Manager at Aramark, OHAug 2018 - Apr 2022

  • Led a team of 15 service technicians in providing outstanding customer service to clients, resulting in a 97% satisfaction rating.
  • Implemented new scheduling system that increased productivity by 25%.
  • Trained 5 new employees on company policies and procedures.
  • Negotiated with vendors to get best prices for parts and supplies.
  • Wrote proposals for 3 large projects that were subsequently approved and funded.

Senior Service Manager at AT&T, OHSep 2015 - Jul 2018

  • Led a team of 15 customer service representatives, increasing productivity by 20%.
  • Implemented new customer service software, reducing average handle time by 30 seconds.
  • Negotiated with vendors to lower costs of goods sold by 10%.
  • Created and implemented a new training program for customer service reps, resulting in a 75% reduction in turnover.
  • Won “Manager of the Year” award from company.

Education


High School Diploma at The Ohio State University, OHSep 2010 - May 2015

I've learned how to study for and write exams, how to do research, and how to think critically.

Skills


  • Service management
  • Customer service
  • Project management
  • Change management
  • ITIL foundation certified
  • Service delivery
  • Configuration Management

Jeannette Purry

jeannette.purry@gmail.com | (515) 325-9509 | 442 Waverly St, Framingham, MA 01702, USA

Summary


Experience


Service Manager at ServiceMaster by Gilmore, MAJun 2022 - Present

  • Led a team of 12 customer service representatives, resulting in departmental sales growth of 15%.
  • Implemented new training program for customer service reps, reducing average call handle time by 30 seconds.
  • Successfully rolled out new live chat support feature on company website, handling an additional 200 chats per day.
  • Created and managed annual budget for customer service department of $1.2 million.
  • Negotiated 10% reduction in monthly telecom spend by working with vendors to find more efficient solutions.
  • Spearheaded initiative to streamline process for returns and exchanges, decreasing processing time by 2 days.

Lead Service Manager at ServiceMaster of Boston, MASep 2021 - May 2022

  • Led a team of 12 service technicians in providing maintenance and repair services for HVAC systems.
  • Achieved 97% customer satisfaction rating, as measured by post-service surveys.
  • Increased departmental revenue by 15% through effective upselling techniques.
  • Reduced average response time to service calls by 10%.
  • Developed and implemented new training program for new hires, resulting in 50% reduction in turnover rate.

Senior Service Manager at ServiceMaster of Springfield, MAAug 2015 - Jul 2021

  • Led a team of 12 customer service reps, who handled an average of 100 calls per day.
  • Implemented a new call routing system that reduced wait times by 30%.
  • Trained customer service reps on effective communication and conflict resolution techniques.
  • Negotiated discounts with vendors for office supplies and furniture.
  • Created and implemented a new employee recognition program.

Education


High School Diploma at Boston Latin School, Boston, MASep 2011 - May 2015

Some skills I've learned are time management, how to study effectively, and how to manage stress.

Skills


  • Service management
  • Customer service
  • Project management
  • Change management
  • Service delivery
  • ITIL
  • Business analysis