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Service Consultant

Writing a great service consultant resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own service consultant resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the service consultant job you're after.

Resume samples

Kaida Layng

kaida.layng@gmail.com | (793) 939-6898 | Newark, NJ

Summary

I am a Service Consultant with over 3 years of experience in the industry. I have worked with clients from all industries, and have provided them with top-notch customer service. I pride myself on being able to quickly resolve any issue that may arise, and always put the client first. In my previous role as a Service Consultant, I was recognized for my excellent work by being promoted to Senior Service Consultant.

Experience

Service Consultant at Company 1, NJJun 2022 - Present

  • Successfully completed 50 service projects with 100% customer satisfaction.
  • Achieved a 97% success rate in resolving complex technical issues for clients.
  • Managed a team of 4 technicians and successfully resolved an average of 75 support tickets per day.
  • Received “Employee of the Month” 3 times in recognition of exemplary customer service skills.
  • Successfully upsold additional services to 30% of customers during support calls, generating $10,000 in incremental revenue per month.

Service Consultant II at , NJJul 2019 - Apr 2022

  • Negotiated and created a service agreement between an HVAC company and a local school district for preventative maintenance services that saved the school district $2,000 annually.
  • Authored a white paper on improving customer satisfaction in the field of retail through effective management which was published by The Service Quality Institute.
  • Trained new hires on best practices for consulting with customers to deliver world-class service, resulting in a decrease in customer complaints by 15%.
  • Led development of process improvements within organization that increased first time fix rate from 80% to 95%.
  • Successfully completed over 500 projects as primary consultant while maintaining high levels of client satisfaction ratings above 4.5 out of 5 stars.

Education

High School Diploma at Rutgers Preparatory School, Somerset, NJSep 2014 - May 2019

I've learned how to read, write, and do math.

Skills

  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Problem-solving skills
  • Time management

Necia Zolla

necia.zolla@gmail.com | (209) 591-0083 | Atlanta, GA

Summary

I am a service consultant with over three years of experience. I have worked in both the public and private sector, providing excellent customer service to clients. I am an expert in conflict resolution and have a keen eye for detail. I thrive in fast-paced environments and enjoy working with diverse teams.

Experience

Service Consultant at Blue Cross Blue Shield of Georgia, GAMay 2022 - Present

  • Successfully completed training on new software program and became go-to person for other employees with questions.
  • Streamlined scheduling process, which resulted in a 15% increase in productivity.
  • Successfully resolved conflict between two team members, which improved morale among the entire team.
  • Created a customer satisfaction survey that helped to identify areas of improvement for the company’s service department.

Service Consultant II at Kaiser Permanente of Georgia, GAAug 2019 - Mar 2022

  • Reduced customer churn by 15% through proactive engagement and upselling.
  • Grew service bookings by 10% YoY through effective cross-selling.
  • Achieved 95% Customer Satisfaction rating, 5 percentage points above target.
  • Implemented new customer onboarding process that shortened time to value by 2 weeks.
  • Led team of 4 in designing & deploying a new help desk system which reduced ticket backlogs by 30%.

Education

High School Diploma at Georgia Institute of TechnologyAug 2014 - May 2019

I have learned time management, organization, study skills, and how to be independent.

Skills

  • Communication
  • Customer service
  • Organization
  • Time management
  • Problem solving
  • Adaptability
  • Stress management

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