Josette Rohme
josette.rohme@gmail.com | (832) 392-6535 | Phoenix, AZ
Summary
Experience
Resort Manager at Grand Canyon Resort Corporation, AZMar 2022 - Present
- Implemented new software that increased operational efficiency by 15%.
- Negotiated a contract with a local supplier that saved the resort 10% on supplies.
- Hired and trained a team of 50 employees who provided excellent customer service to guests.
- Increased occupancy rates by 5% through effective marketing and promotions.
- Developed and implemented new policies and procedures that improved safety for employees and guests.
Assistant Resort Manager at Sedona Chamber of Commerce & Tourism Bureau, AZSep 2018 - Mar 2022
- Oversaw all aspects of daily operations for a resort with 500 rooms and 30 employees.
- Increased guest satisfaction scores by 15% in 6 months through improved customer service initiatives.
- Developed and implemented new training program for front-line staff which resulted in 25% decrease in turnover rate.
- Successfully upsold guests to higher room categories 20% of the time.
- Created monthly marketing campaigns that generated $50,000 in incremental revenue per month.
- Decreased food & beverage cost of goods sold by 3% through better inventory management.
Associate Resort Manager at Flagstaff Convention & Visitors Bureau, AZJul 2015 - Aug 2018
- Hired and trained a team of 50+ employees.
- Implemented new safety procedures that reduced accidents by 35%.
- Achieved highest guest satisfaction rating in the resort’s history with a score of 4.5/5.
- Negotiated discounts with vendors that saved the resort $10,000 per month.
- Created and oversaw implementation of a marketing campaign that increased bookings by 20%.
- Improved employee morale through regular recognition and feedback.
Education
High School Diploma at Pinnacle High School, AZAug 2011 - May 2015
I've learned how to study for and pass tests, how to do research, and how to write papers.
Skills
- Organizational skills
- Communication skills
- Interpersonal skills
- Leadership skills
- Problem-solving skills
- Time management
- Conflict resolution
Aneesah Dancil
aneesah.dancil@gmail.com | (384) 787-0768 | Billings, MT
Summary
Experience
Resort Manager at The Resort at Paws Up, MTApr 2022 - Present
- Successfully managed a team of 50+ employees while also overseeing the day-to-day operations of a resort with 500+ rooms.
- Increased revenue by 10% through effective marketing and management techniques.
- Successfully implemented new policies and procedures that improved customer satisfaction scores by 15%.
- Reduced operational costs by 5% through efficient resource utilization.
- Maximized occupancy rates during peak season by developing and executing creative promotional campaigns.
Assistant Resort Manager at The Ranch at Rock Creek, MTAug 2020 - Mar 2022
- Successfully managed a team of up to 15 employees.
- In charge of scheduling and managing employee shifts.
- Responsible for ordering supplies and maintaining inventory levels.
- Successfully completed all required safety training courses.
- Maintained a clean and organized work area.
Associate Resort Manager at Montana Whitewater, MTSep 2015 - Jul 2020
- Hired and trained a team of 10 reservation agents who successfully converted 75% of inbound calls into bookings.
- Negotiated room rate with corporate clients that resulted in an increase in revenue by 12%.
- Wrote and implemented new Standard Operating Procedures for the front desk which improved customer satisfaction scores by 15%.
- Led a cross-functional team to develop a new marketing campaign that increased brand awareness by 25%.
- Partnered with the food & beverage department to create package deals that generated an additional $5,000 per month in revenue.
Education
High School Diploma at Big Sky High School, MTAug 2011 - May 2015
I have learned time management, organization, study skills, and how to better myself as a learner.
Skills
- Customer service
- Communication
- Organization
- Leadership
- Problem solving
- Interpersonal skills
- Time management