Regional Service Manager

Writing a great regional service manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume
Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own regional service manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the regional service manager job you're after.

Resume samples

Brandon Machtemes

brandon.machtemes@gmail.com | (887) 567-9793 | Baltimore, MD

Summary


Experience


Regional Service Manager at Johns Hopkins Home Care Group, MDJun 2022 - Present

  • Led a team of 15 service technicians that serviced over 200 accounts in the region.
  • Achieved 95% customer satisfaction rating for the region.
  • Increased revenue by 10% through effective cross-selling and upselling techniques.
  • Developed and implemented new training program for service technicians which led to 25% reduction in average repair time.
  • Negotiated contracts with vendors that saved the company $5,000 per month.
  • Wrote monthly newsletter highlighting best practices and success stories from around the region.

Senior Regional Service Manager at MedStar Visiting Nurses Association, MDJul 2019 - Apr 2022

  • Led a team of 15 service technicians in the Northeast region, overseeing daily operations and ensuring quality customer service.
  • Developed and implemented new training program for service technicians which resulted in a 20% decrease in technician turnover.
  • Negotiated with vendors to secure contracts for services and equipment resulting in $500K annually in cost savings.
  • Wrote proposals that secured $1.2M dollars in funding from state government for regional expansion project.
  • Led successful launch of new product line throughout the Northeast region which increased market share by 5%.

Lead Regional Service Manager at The Good Samaritan Hospital of Maryland, MDSep 2015 - May 2019

  • Led a team of 12 regional service managers in 3 states and increased customer satisfaction ratings by 15%.
  • Negotiated new contracts with vendors that saved the company $250,000 annually.
  • Implemented a new field service management software system that reduced dispatch time by 30%.
  • Developed and implemented training programs for new regional service managers that decreased turnover by 20%.

Education


Bachelor of Science in Business Administration at University of Maryland, College ParkSep 2011 - May 2015

I've learned how to manage a business, how to handle money, and how to market products.

Skills


  • Technical skills for a Regional Service Manager may include:
  • Managing and coordinating regional service operations
  • Ensuring customer satisfaction through effective problem solving
  • Creating and implementing strategies to improve efficiency and productivity
  • Training, coaching, and mentoring service staff members
  • Strong communication, interpersonal, and leadership skills
  • Ability to work independently as well as part of a team
  • Proficient in Microsoft Office Suite

Jaxon Emrey

jaxon.emrey@gmail.com | (131) 865-8846 | Manchester, NH

Summary


Experience


Regional Service Manager at Granite State Glass, NHMay 2022 - Present

  • Led a team of 60+ technicians across 4 states and increased regional customer satisfaction by 15%.
  • Decreased average time to repair by 17% through process improvements.
  • Grew territory revenue from $8M to $12M in 3 years.
  • Implemented new training program that decreased technician onboarding time by 30%.
  • Negotiated discounts with vendors that saved the company $100,000 per year.
  • Wrote SOPs for all major equipment repairs that reduced errors by 25%.

Senior Regional Service Manager at Bayside Auto Glass, NHAug 2020 - Apr 2022

  • Led a team of 12 service managers and technicians in the Northeast region, responsible for servicing over 200 retail locations.
  • Achieved 97% customer satisfaction rating by implementing new training standards and increasing field support.
  • Decreased average repair time by 10% through process improvements and cross-training of staff.
  • Generated $2M in annual savings by negotiating better rates with vendors and consolidating suppliers.
  • Developed an innovative warranty program that increased revenue 20%.
  • Launched a successful preventative maintenance initiative that reduced equipment downtime by 30%.

Lead Regional Service Manager at O'Neill's Auto Glass, NHJul 2015 - Jun 2020

  • Led team of 15 technicians that provided service to 500 retail stores in the Midwest region.
  • Achieved 97% customer satisfaction rating, highest in company history.
  • Reduced average technician response time by 20%.
  • Trained and developed 5 new lead technicians.
  • Created regional training program for new hires that reduced turnover by 30%.
  • Implemented new field service software system that increased efficiency by 25%.

Education


Bachelor of Science in Business Administration at Dartmouth CollegeAug 2010 - May 2015

Some skills I've learned are effective communication, teamwork, time management, and critical thinking.

Skills


  • Technical skills for a Regional Service Manager:
  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Time management
  • Leadership qualities