Phone Representative

Writing a great phone representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own phone representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the phone representative job you're after.

Resume samples

Haily Schoeck

haily.schoeck@gmail.com | (519) 612-6844 | 831 E Market St, Indianapolis, IN 46202, USA

Summary


I have over 1 year of experience as a Phone Representative. I am an expert at handling customer inquiries and complaints. I have a proven track record of providing excellent customer service. I am also proficient in managing data entry and call center operations.

Experience


Phone Representative at AT&T, INMar 2022 - Present

  • Answered an average of 100 calls per day.
  • Handled customer complaints and resolved issues in a timely manner.
  • Upsold additional products and services to customers.
  • Maintained high levels of customer satisfaction according to company standards.
  • Achieved sales quotas on a consistent basis.

Phone Representative I at Verizon, INJul 2021 - Mar 2022

  • Answered an average of 100 calls per day.
  • Assisted customers with product questions and concerns.
  • Upsold products and services to increase company revenue.
  • Entered customer information into database for follow-up callbacks.
  • Provided excellent customer service that resulted in positive feedback from customers.

Education


High School Diploma at Ben Davis High School, Indianapolis, INAug 2017 - May 2021

I've learned how to study for tests, how to do research, and how to write papers.

Skills


  • Active listening
  • Communication
  • Customer service orientation
  • Patience
  • Persistence
  • Problem solving skills
  • Typing

Catharine Youngblut

catharine.youngblut@gmail.com | (355) 787-0882 | 2121 W. Hefner Rd

Summary


I am a phone representative with over 1 year of experience. I am responsible for handling inbound and outbound calls, providing customer service, and resolving customer inquiries. I have excellent communication skills and a strong commitment to provide quality customer service. I am able to work independently as well as part of a team.

Experience


Phone Representative at Verizon, OKApr 2022 - Present

  • Answered an average of 50 calls per day.
  • Provided excellent customer service by resolving inquiries in a timely and professional manner.
  • Cross-sold products to customers, resulting in an increase in sales by 15%.
  • Upsold products to customers, resulting in an increase in sales by 20%.
  • Trained new employees on company policies and procedures.

Phone Representative I at AT&T, OKJul 2021 - Mar 2022

  • Answered an average of 150 phone calls per day.
  • Handled customer inquiries and resolved complaints in a professional manner.
  • Processed orders and provided information about products and services.
  • Upsold additional products and services to customers when appropriate.
  • Maintained up-to-date knowledge of company’s products, services, and promotions.
  • Met or exceeded daily sales goals.

Education


High School Diploma at Putnam City High School, Oklahoma City, OKAug 2017 - May 2021

I've learned how to effectively communicate with others, how to manage my time wisely, and how to think critically.

Skills


  • Telephone Skills
  • Customer Service
  • Data Entry
  • Microsoft Office Suite
  • Typing Speed and Accuracy
  • Listening Skills
  • Multi-tasking