Patient Service Specialist

Writing a great patient service specialist resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own patient service specialist resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the patient service specialist job you're after.

Resume samples

Charley Warmuth

charley.warmuth@gmail.com | (979) 335-8314 | Newark, NJ

Summary


I am a Patient Service Specialist with over three years of experience in the medical field. I have excellent customer service skills and enjoy working with patients. I am able to multitask and stay organized in a fast-paced environment. In my previous positions, I have handled patient scheduling, billing, and insurance claims.

Experience


Patient Service Specialist at University Radiology Group, NJMar 2022 - Present

  • Answered an average of 60 phone calls per day.
  • Greeted patients and visitors in a friendly manner.
  • Scheduled appointments for patients.
  • Checked patients in and out for appointments.
  • Verified patient insurance information.
  • Collected copays and other payments from patients.

Patient Service Specialist II at Jersey Shore University Medical Center, NJAug 2019 - Jan 2022

  • Answered an average of 50 phone calls per day.
  • Completed data entry for 500 patient files.
  • Assisted in scheduling appointments for 200 patients.
  • Acted as a liaison between patients and insurance companies.
  • Filed 100 insurance claims per week.
  • Verified coverage for 1000 patients per month.

Education


High School Diploma at Rutgers Preparatory School, Somerset, NJAug 2015 - May 2019

Some skills I've learned are time management, how to study effectively, and how to manage stress.

Skills


  • Medical Terminology
  • Insurance Verification
  • Scheduling Appointments
  • Answering Phones
  • Medical Billing and Coding
  • Patient Registration

Lellie Kreitz

lellie.kreitz@gmail.com | (449) 951-3683 | Newark, DE

Summary


I am a Patient Service Specialist with over 3 years of experience in the medical field. I have worked extensively with patients, families, and physicians to ensure optimal patient care. I possess excellent communication skills and am able to effectively advocate for my patients. In addition, I have a strong working knowledge of insurance billing and reimbursement processes.

Experience


Patient Service Specialist at ChristianaCare, DEJun 2022 - Present

  • Answered an average of 60 phone calls per day.
  • Scheduled appointments for patients and maintained a 90% appointment attendance rate.
  • Acted as a liaison between patients and insurance companies to ensure billing accuracy.
  • Verified patient eligibility and benefits coverage.
  • Entered data into the Electronic Health Record system with 100% accuracy.
  • Assisted in training new Patient Service Specialists.

Patient Service Specialist II at Beebe Healthcare, DEJul 2019 - Apr 2022

  • Answered an average of 120 patient calls per day, providing them with information and scheduling appointments.
  • Acted as a liaison between patients and doctors, ensuring that all questions were answered and concerns addressed.
  • Maintained a 98% satisfaction rating from patients according to monthly surveys.
  • Verified insurance coverage for new patients and processed all necessary paperwork prior to their appointment.
  • Collected co-pays and outstanding balances at the time of service, resulting in a decrease in accounts receivable by 15%.
  • Assisted in training new Patient Service Specialists on company software programs.

Education


High School Diploma at Newark High School, Newark, DEAug 2014 - May 2019

I've learned how to read, write, and do math.

Skills


  • Medical Terminology
  • Insurance Verification
  • Patient Scheduling
  • Medical Billing and Coding
  • Customer Service
  • Data Entry