Patient Account Representative

Writing a great patient account representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own patient account representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the patient account representative job you're after.

Resume samples

Aahana Wantuch

aahana.wantuch@gmail.com | (170) 057-8003 | Columbus, OH

Summary


I am a Patient Account Representative with over 3 years of experience working in the medical field. I have worked extensively with insurance companies, patients, and doctors to ensure that all parties are satisfied with the outcome of each case. My top priority is always to provide excellent customer service while maintaining a high level of accuracy and attention to detail. In my previous positions, I have successfully resolved complex billing issues and achieved positive financial results for my employers. I am confident that I can do the same for your organization

Experience


Patient Account Representative at Aetna, OHMar 2022 - Present

  • Negotiated with insurance companies on behalf of patients to get claims paid that had been previously denied.
  • Recovered $100,000 in outstanding patient balances by working directly with patients and setting up payment plans.
  • Reviewed medical records for accuracy and completeness prior to billing.
  • Processed 500 patient accounts per week.
  • Maintained a 98% accuracy rate when entering data into the accounting system.

Patient Account Representative II at Anthem, OHSep 2019 - Mar 2022

  • Negotiated with insurance companies on behalf of patients to get medical claims paid.
  • Processed an average of 500 patient accounts per month, resulting in a collections rate increase from 40% to 60%.
  • Reviewed and corrected errors on 200 patient accounts per week, which resulted in $20,000 in monthly revenue for the hospital.
  • Trained new Patient Account Representatives on billing and coding procedures.
  • Answered an average of 100 phone calls per day from patients regarding their account balances.

Education


High School Diploma at Ohio State University, OHAug 2015 - May 2019

I have learned how to be organized, how to manage my time, and how to study effectively.

Skills


  • Medical Terminology
  • Coding
  • Insurance Verification
  • Customer Service
  • Data Entry
  • Microsoft Office

Jammi Buffenbarger

jammi.buffenbarger@gmail.com | (340) 434-7130 | Baltimore, MD

Summary


I have over three years of experience as a Patient Account Representative. In this role, I am responsible for managing patient accounts and ensuring that all payments are made in a timely manner. I have a strong understanding of medical billing and coding, which has allowed me to effectively resolve any issues that may arise. I am also proficient in using various software programs, such as Microsoft Office and QuickBooks. My organizational skills have been essential in keeping track of patients' account balances and upcoming payment deadlines.

Experience


Patient Account Representative at Adventist Healthcare, MDMay 2022 - Present

  • Reduced a backlog of 2000 patient accounts by 75% within 4 months.
  • Resolved an average of 300 account disputes per month.
  • Negotiated with insurance companies on behalf of patients to get claims paid.
  • Recovered $50,000 in overpayments for the hospital each month.
  • Trained new employees on billing and coding procedures.
  • Assisted in developing new policies and procedures for the department.

Patient Account Representative II at MedStar Health, MDAug 2019 - Mar 2022

  • Reduced patient account receivables by $2M through effective collections management.
  • Negotiated and executed reimbursement contract with XYZ Insurance Company, resulting in an increase of payments received by 15%.
  • Successfully completed training on new hospital billing software system.
  • Appointed to serve on the Patient Financial Services committee to develop departmental policies and procedures.
  • Led team of 4 customer service representatives responsible for answering incoming calls and resolving patients’ inquiries.
  • Achieved 97% accuracy rate in processing patient accounts.

Education


High School Diploma at Maryland School for the DeafSep 2015 - May 2019

I've learned how to study and how to do research.

Skills


  • Medical Terminology
  • Coding
  • Data Entry
  • Insurance Verification
  • Customer Service
  • Microsoft Office