Patient Access Representative

Writing a great patient access representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own patient access representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the patient access representative job you're after.

Resume samples

Scott Kessinger

scott.kessinger@gmail.com | (527) 143-7982 | Sioux Falls, SD

Summary


I have over 1 year of experience as a Patient Access Representative. I am responsible for greeting patients, verifying insurance information, and scheduling appointments. I have excellent customer service skills and work well under pressure. I am a team player and take pride in my work.

Experience


Patient Access Representative at Avera Health, SDMar 2022 - Present

  • Answered an average of 100 calls per day.
  • Provided customer service to patients and families seeking information on scheduling appointments, registration processes, insurance verification and coverage, pre-certification requirements, and general questions related to the hospital.
  • Demonstrated expert knowledge of medical terminology in order to provide detailed explanations of procedures to patients.
  • Verified patient demographics and insurance eligibility using various software applications.
  • Completed all required daily tasks including opening/closing work queues assigned, documenting phone interactions with patients/families/physicians offices using EPIC electronic health record system according to departmental guidelines.
  • Maintained a 97% satisfaction rating from monthly mystery caller audits.

Patient Access Representative II at Sanford Health, SDJul 2021 - Jan 2022

  • Answered an average of 100 patient calls per day, providing them with information and scheduling appointments.
  • Acted as a liaison between patients and doctors, relaying important messages back-and-forth.
  • Demonstrated expert knowledge of medical terminology to properly coding insurance forms.
  • Entered data for approximately 50 new patients into the hospital system each week.
  • Made follow-up calls to discharged patients to ensure they were satisfied with their care.
  • Successfully completed all required training courses within 6 months of hire.

Education


High School Diploma at Brookings High School, Brookings, SDAug 2017 - May 2021

I've learned how to effectively communicate with others, how to manage my time, and how to work independently.

Skills


  • Communication
  • Customer service
  • Data entry
  • Medical terminology
  • Insurance knowledge
  • Scheduling
  • Verification of benefits

Kristen Filoramo

kristen.filoramo@gmail.com | (987) 558-5353 | Jackson, MS

Summary


I have over 1 year of experience working as a Patient Access Representative. In this role, I am responsible for registering patients into the hospital system, verifying insurance coverage, and collecting co-payments. I have excellent customer service skills and enjoy helping people in times of need. I am efficient and detail-oriented, which allows me to work well under pressure.

Experience


Patient Access Representative at Baptist Memorial Health Care, MSApr 2022 - Present

  • Reduced patient wait time by 10% through process improvements.
  • Increased provider satisfaction scores by 15%.
  • Completed training on new EHR system in 1 month.
  • Created 3 user manuals for different aspects of the job, reducing training time for new hires by 50%.
  • Streamlined registration process, saving an average of 5 minutes per patient.

Patient Access Representative II at University of Mississippi Medical Center, MSJul 2021 - Mar 2022

  • Achieved 98% patient satisfaction rating in 2018.
  • Increased departmental productivity by 10% in 2019.
  • Implemented new process that reduced wait times by 15 minutes.
  • Trained 5 new employees on proper procedures.
  • Handled difficult customer inquiries and complaints effectively 100% of the time.

Education


High School Diploma at Jackson State University, MSSep 2017 - May 2021

I have learned organizational skills, time management, and how to study for exams.

Skills


  • Medical Terminology
  • Insurance Verification
  • Patient Scheduling
  • Financial Counseling
  • Customer Service
  • Data Entry
  • Multi-line Phone System