Passenger Service Agent

Writing a great passenger service agent resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own passenger service agent resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the passenger service agent job you're after.

Resume samples

Eden Fauteux | (884) 393-4551 | Atlanta, GA


I am a Passenger Service Agent with over 1 year of experience working in the airline industry. I have a strong customer service background and excellent communication skills. I am able to work independently and as part of a team. I am organized, efficient, and take pride in my work. I am confident that I can be an asset to any organization


Passenger Service Agent at Delta Air Lines, GAJun 2022 - Present

  • Handled check-in and reservations for up to 500 passengers daily.
  • Processed an average of 10,000 bags per month.
  • Answered an average of 200 passenger inquiries per day via phone and email.
  • Assisted with boarding processes for up to 100 passengers at a time.
  • Provided customer service support in person, by phone, and via email.

Passenger Service Agent Trainee at Hartsfield-Jackson Atlanta International Airport, GAJul 2021 - May 2022

  • Handled 50 passengers per day during the training period with a 100% satisfaction rating.
  • Learned company policies and procedures related to customer service and safety.
  • Demonstrated ability to handle difficult customer inquiries/complaints in a calm and professional manner.
  • Effectively communicated flight information to passengers while maintaining an efficient boarding process.
  • Upsell products/services (e.g. meals, upgrades) resulting in $500 in additional revenue per month.


High School Diploma at The University of Georgia, GASep 2016 - May 2021

I've learned how to study for and take tests, how to do research, and how to write essays.


  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Problem-solving skills
  • Time management

Hillari Clunis | (139) 843-9770 | Davenport, IA


I have over 1 year of experience as a Passenger Service Agent. I am responsible for providing excellent customer service to passengers while ensuring their safety and comfort. I have a proven track record of successfully handling all passenger inquiries, problems and complaints in a calm and efficient manner. In addition, I am also experienced in handling difficult situations such as medical emergencies, lost baggage and flight delays/cancellations.


Passenger Service Agent at American Airlines, IAJun 2022 - Present

  • Handled check-in and reservations for an average of 500 passengers per day.
  • Processed an average of 10,000 pieces of luggage per day.
  • Assisted with boarding and deplaning procedures for all flights.
  • Answered an average of 100 passenger inquiries per day.
  • Provided customer service support to resolve complaints and concerns.

Passenger Service Agent Trainee at United Airlines, IAJul 2021 - Apr 2022

  • Completed training program and received certification.
  • Serviced an average of 500 customers per day.
  • Handled customer complaints in a professional manner.
  • Assisted with lost baggage claims.
  • Upsold additional products and services to passengers.


High School Diploma at Iowa City High School, Iowa City, IAAug 2017 - May 2021

I've learned how to manage my time, how to study for exams, and how to do research.


  • Communication
  • Organization
  • Customer Service
  • Interpersonal Skills
  • Baggage Handling
  • Ticketing
  • Security Procedures