Loan Servicing Specialist

Writing a great loan servicing specialist resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own loan servicing specialist resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the loan servicing specialist job you're after.

Resume samples

Geraldine Glus

geraldine.glus@gmail.com | (139) 658-0590 | Detroit, MI

Summary


As a Loan Servicing Specialist with over 1 year of experience, I have gained an in-depth understanding of the loan servicing process. I am confident in my ability to provide quality customer service and support to clients throughout the loan servicing process. I am able to effectively manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail. My strong communication skills allow me to clearly communicate with clients and team members alike, ensuring that all parties are kept up-to-date throughout the loan servicing process.

Experience


Loan Servicing Specialist at Flagstar Bank, MIJun 2022 - Present

  • Handled up to 500 loan files at a time while maintaining accuracy.
  • Streamlined the loan modification process, saving the company $15,000 per month.
  • Negotiated with clients and third-party vendors to lower costs by 10%.
  • Trained new employees on proper loan servicing procedures.
  • Developed an Excel spreadsheet that automated monthly reporting, reducing report generation time by 50%.

Loan Servicing Specialist II at Huntington Bank, MISep 2021 - May 2022

  • Reduced delinquencies by 10% through improved customer communication and follow-up.
  • Streamlined loan modification process, reducing cycle time by 50%.
  • Negotiated with attorneys and outside vendors to resolve outstanding legal issues on loans in foreclosure.
  • Reviewed and approved over $1 million in invoices for payment each month.
  • Maintained a portfolio of 500+ loans with an average balance of $250,000.

Education


High School Diploma at Detroit Public Schools, Detroit, MIAug 2016 - May 2021

I have learned many skills while studying for my High School Diploma, including time management, organization, and study habits.

Skills


  • Mortgage Servicing
  • Mortgage Lending
  • Loan Origination
  • Consumer Banking
  • Credit Analysis
  • Financial Analysis

Magaly Cregut

magaly.cregut@gmail.com | (740) 115-1603 | Charleston, SC

Summary


I am a Loan Servicing Specialist with over 1 year of experience. I have an extensive knowledge of loan servicing, and I am able to provide support to customers throughout the entire process. I have excellent communication skills, and I am able to effectively manage customer inquiries. In addition, I have strong organizational skills that allow me to keep track of multiple projects simultaneously.

Experience


Loan Servicing Specialist at Cenlar FSB, SCJun 2022 - Present

  • Negotiated and processed loan modifications for over 500 homeowners, saving them an average of $250 per month on their mortgage payments.
  • Managed a portfolio of 2000 loans with a total value of $300 million.
  • Collected monthly payments from borrowers and distributed to investors.
  • Performed quality control checks on 100% of loan files.
  • Answered an average of 50 calls per day from customers regarding their account status, payment history, etc.
  • Maintained a 98% customer satisfaction rating.

Loan Servicing Specialist II at Ocwen Loan Servicing, SCJul 2021 - May 2022

  • Reduced loan delinquencies by 10% through proactive outreach to customers.
  • Negotiated $3 million in settlements for loans in default.
  • Restructured 100 loans to lower monthly payments and avoid foreclosure.
  • Trained 5 new loan servicing specialists on company software and processes.
  • Processed an average of 500 loan payments per day.
  • Recovered $50,000 in late fees from borrowers who had been incorrectly charged.

Education


High School Diploma at Dorman High SchoolAug 2017 - May 2021

I've learned to read, write, and do arithmetic.

Skills


  • Mortgage Loan Servicing
  • Mortgage Banking
  • Customer Service
  • Microsoft Office Suite
  • Data Entry
  • 10-Key Calculator