Hotel General Manager

Writing a great hotel general manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own hotel general manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the hotel general manager job you're after.

Resume samples

Josie Sosbe | (896) 867-1749 | 122 Elm St,



Hotel General Manager at Marriott Hotels, MAJun 2022 - Present

  • Increased hotel occupancy rate by 10% through effective marketing campaigns.
  • Decreased employee turnover rate by 15% through improved working conditions and benefits.
  • Achieved customer satisfaction rating of 95% or higher in quarterly surveys.
  • Implemented cost-saving initiatives that reduced operational expenses by 7%.
  • Negotiated favorable contract terms with suppliers that resulted in a 5% reduction in costs.

Assistant Hotel General Manager at Hilton Hotels, MASep 2019 - May 2022

  • Hired and trained a team of 30+ employees which resulted in a decrease in turnover by 15%.
  • Implemented new customer service initiatives that increased guest satisfaction scores by 10%.
  • Negotiated with vendors to reduce costs by 20% without sacrificing quality.
  • Developed and implemented an effective marketing campaign that increased hotel occupancy rates by 5%.
  • Successfully completed all projects within budget and ahead of schedule.

Hotel Operations Manager at Hyatt Hotels, MASep 2015 - Aug 2019

  • Negotiated and secured a contract with a new linen supplier that resulted in an annual savings of $12,000.
  • Implemented a new room service menu that increased revenues by 15%.
  • Trained and developed 5 front desk supervisors who were promoted to Assistant Manager positions within 6 months.
  • Led the hotel to achieve its highest ever Guest Satisfaction score of 4.5 out of 5.0.
  • Successfully completed the renovation of 200 guest rooms on schedule and under budget.


Bachelor of Science in Hotel Administration at Boston University, MAAug 2011 - May 2015

Some skills I've learned are communication, organization, and teamwork.


  • Business administration
  • Financial management
  • Human resources management
  • Marketing and sales
  • Event planning and coordination
  • Customer service
  • Operations Management

Caridad Hankin | (176) 327-4071 | Cleveland, OH



Hotel General Manager at The Ritz-Carlton, OHApr 2022 - Present

  • Increased hotel occupancy from an average of 60% to 80%.
  • Increased revenues by 15% through effective cost management and marketing initiatives.
  • Developed and implemented new standard operating procedures that improved efficiency and guest satisfaction scores.
  • Led a team of 75 employees, including 10 department heads.
  • Negotiated favorable terms with vendors for food, supplies, and services.
  • Successfully navigated a difficult labor dispute which resulted in no work stoppage or loss of productivity.

Assistant Hotel General Manager at Hilton, OHAug 2019 - Mar 2022

  • Successfully managed and operated a hotel with 150 rooms, generating $15 million in annual revenue.
  • Achieved 85% occupancy rate and an average daily room rate (ADR) of $120 while maintaining high guest satisfaction scores.
  • Reduced operating expenses by 10% year over year through effective cost control measures.
  • Increased food and beverage sales by 20% through creative marketing initiatives.
  • Boosted employee morale and reduced turnover rates by 25%.

Hotel Operations Manager at Marriott, OHJul 2015 - Jun 2019

  • Reduced hotel expenses by 15% through effective cost-cutting measures.
  • Increased revenue by 20% through innovative marketing and sales strategies.
  • Improved guest satisfaction ratings by 10% due to superior customer service.
  • Decreased employee turnover rate by 5% through better training and development programs.
  • Maximized operational efficiency of the hotel staff through proper scheduling and resource allocation.
  • Implemented new safety and security protocols that reduced accidents and incidents by 25%.


Bachelor of Science in Hotel Administration at The Ohio State UniversitySep 2010 - May 2015

Some skills I've learned are effective communication, time management, and organization.


  • Leadership
  • Communication
  • Organizational
  • Interpersonal
  • Problem-solving
  • Conflict resolution
  • Time management