Hotel General Manager

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Resume samples

Josie Sosbe

josie.sosbe@gmail.com | (896) 867-1749 | 122 Elm St,

Summary


Experience


Hotel General Manager at Marriott Hotels, MAJun 2022 - Present

  • Increased hotel occupancy rate by 10% through effective marketing campaigns.
  • Decreased employee turnover rate by 15% through improved working conditions and benefits.
  • Achieved customer satisfaction rating of 95% or higher in quarterly surveys.
  • Implemented cost-saving initiatives that reduced operational expenses by 7%.
  • Negotiated favorable contract terms with suppliers that resulted in a 5% reduction in costs.

Assistant Hotel General Manager at Hilton Hotels, MASep 2019 - May 2022

  • Hired and trained a team of 30+ employees which resulted in a decrease in turnover by 15%.
  • Implemented new customer service initiatives that increased guest satisfaction scores by 10%.
  • Negotiated with vendors to reduce costs by 20% without sacrificing quality.
  • Developed and implemented an effective marketing campaign that increased hotel occupancy rates by 5%.
  • Successfully completed all projects within budget and ahead of schedule.

Hotel Operations Manager at Hyatt Hotels, MASep 2015 - Aug 2019

  • Negotiated and secured a contract with a new linen supplier that resulted in an annual savings of $12,000.
  • Implemented a new room service menu that increased revenues by 15%.
  • Trained and developed 5 front desk supervisors who were promoted to Assistant Manager positions within 6 months.
  • Led the hotel to achieve its highest ever Guest Satisfaction score of 4.5 out of 5.0.
  • Successfully completed the renovation of 200 guest rooms on schedule and under budget.

Education


Bachelor of Science in Hotel Administration at Boston University, MAAug 2011 - May 2015

Some skills I've learned are communication, organization, and teamwork.

Skills


  • Business administration
  • Financial management
  • Human resources management
  • Marketing and sales
  • Event planning and coordination
  • Customer service
  • Operations Management

Caridad Hankin

caridad.hankin@gmail.com | (176) 327-4071 | Cleveland, OH

Summary


Experience


Hotel General Manager at The Ritz-Carlton, OHApr 2022 - Present

  • Increased hotel occupancy from an average of 60% to 80%.
  • Increased revenues by 15% through effective cost management and marketing initiatives.
  • Developed and implemented new standard operating procedures that improved efficiency and guest satisfaction scores.
  • Led a team of 75 employees, including 10 department heads.
  • Negotiated favorable terms with vendors for food, supplies, and services.
  • Successfully navigated a difficult labor dispute which resulted in no work stoppage or loss of productivity.

Assistant Hotel General Manager at Hilton, OHAug 2019 - Mar 2022

  • Successfully managed and operated a hotel with 150 rooms, generating $15 million in annual revenue.
  • Achieved 85% occupancy rate and an average daily room rate (ADR) of $120 while maintaining high guest satisfaction scores.
  • Reduced operating expenses by 10% year over year through effective cost control measures.
  • Increased food and beverage sales by 20% through creative marketing initiatives.
  • Boosted employee morale and reduced turnover rates by 25%.

Hotel Operations Manager at Marriott, OHJul 2015 - Jun 2019

  • Reduced hotel expenses by 15% through effective cost-cutting measures.
  • Increased revenue by 20% through innovative marketing and sales strategies.
  • Improved guest satisfaction ratings by 10% due to superior customer service.
  • Decreased employee turnover rate by 5% through better training and development programs.
  • Maximized operational efficiency of the hotel staff through proper scheduling and resource allocation.
  • Implemented new safety and security protocols that reduced accidents and incidents by 25%.

Education


Bachelor of Science in Hotel Administration at The Ohio State UniversitySep 2010 - May 2015

Some skills I've learned are effective communication, time management, and organization.

Skills


  • Leadership
  • Communication
  • Organizational
  • Interpersonal
  • Problem-solving
  • Conflict resolution
  • Time management