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Help Desk Technician

Writing a great help desk technician resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own help desk technician resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the help desk technician job you're after.

Resume samples

Rosaleen Vach

rosaleen.vach@gmail.com | (595) 638-8398 | Minneapolis, MN

Summary

I am a Help Desk Technician with over 1 year of experience. I have provided excellent customer service and technical support to customers. I have also gained valuable experience in troubleshooting hardware, software, and networking issues. I am able to work independently as well as part of a team. I am also proficient in using various ticketing systems and tools such as ServiceNow and Jira for tracking purposes.

Experience

Help Desk Technician II at Best Buy, MNJun 2022 - Present

  • Assisted in training new Help Desk Technician I employees.
  • Acted as Tier II support for the Help Desk, resolving 50% of all tickets escalated from Tier I.
  • Created and maintained user documentation on company intranet site.
  • Ran monthly reports detailing help desk activity and trends.
  • Responded to after-hours calls when needed, averaging 2 per month.
  • Monitored ticketing system for SLA adherence, closing out over 95% of all tickets within 24 hours.

Help Desk Technician I at Microsoft, MNSep 2021 - May 2022

  • Assisted 500+ users with hardware and software issues.
  • Resolved 200+ IT tickets within required timeframe.
  • Implemented new help desk procedures that decreased ticket volume by 15%.
  • Trained 2 new Help Desk Technicians I on company systems and procedures.
  • Answered 100+ phone calls from customers seeking technical assistance.
  • Maintained 97% customer satisfaction rating over a 6-month period.

Education

High School Diploma at Eden Prairie High School, Eden Prairie, MNAug 2017 - May 2021

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills

  • Help Desk
  • Technical Support
  • Customer Service
  • Microsoft Office
  • Windows
  • Active Directory
  • Exchange

Dovie Benincasa

dovie.benincasa@gmail.com | (762) 749-9650 | Seattle, WA

Summary

Over 1 year of experience as a Help Desk Technician. Demonstrated ability to provide Tier I and II technical support for both hardware and software issues. Proven success in resolving complex customer inquiries and providing exceptional levels of customer service. Strong analytical skills with the ability to quickly assess problems and find innovative solutions.

Experience

Help Desk Technician II at Apple, WAApr 2022 - Present

  • Answered an average of 80 customer support calls per day.
  • Assisted customers with a variety of technical issues, including password resets, account set-ups, and email configuration.
  • Resolved 75% of problems on first contact.
  • Escalated complex issues to senior technicians or managers as needed.
  • Kept up-to-date on new technology solutions and shared that information with co-workers and customers alike.

Help Desk Technician I at Microsoft, WASep 2021 - Mar 2022

  • Answered an average of 100 help desk tickets per day.
  • Assisted in the training of 2 new Help Desk Technicians.
  • Resolved 85% of all help desk tickets within 24 hours or less.
  • Successfully completed Tier I and II support for company’s 500+ users.
  • Maintained up-to-date documentation on all software and hardware issues.

Education

High School Diploma at Bellevue High School, Bellevue, WAAug 2017 - May 2021

I have learned to read, write, and do math.

Skills

  • Help Desk
  • Technical Support
  • Customer Service
  • Microsoft Office
  • Windows
  • Active Directory
  • Exchange

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