Help Desk Specialist

Writing a great help desk specialist resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume
Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own help desk specialist resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the help desk specialist job you're after.

Resume samples

Tamarah Daiger

tamarah.daiger@gmail.com | (183) 746-2245 | Birmingham, AL

Summary


I am a Help Desk Specialist with over 3 years of experience. I have provided support to users in person, via phone, and through email. I have also created user manuals and documentation. In addition, I have conducted training for new staff members on the use of various software applications.

Experience


Help Desk Specialist at Company 1, ALJun 2022 - Present

  • Assisted over 1,000 customers with various technical issues via telephone and email.
  • Resolved an average of 40 tickets per day within the established SLA timeframe.
  • Recognized by management for providing consistently excellent customer service.
  • Actively participated in daily team meetings to discuss ticket volume and trends.
  • Trained new employees on company policies and procedures related to the Help Desk department.
  • Created process documentation for commonly requested tasks.

Help Desk Technician at Company 2, ALAug 2019 - Apr 2022

  • Provided support to over 200 employees on a daily basis.
  • Resolved an average of 40 help desk tickets per day.
  • Successfully completed Tier 1 and 2 technical support training.
  • Maintained 98% satisfaction rating from customers based on post-interaction surveys.
  • Demonstrated excellent customer service skills in difficult situations.
  • Recognized by management for displaying outstanding initiative and going above and beyond what was expected.

Education


High School Diploma at Hoover High School, ALAug 2014 - May 2019

I have learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Help Desk
  • Technical Support
  • Customer Service
  • Microsoft Office
  • Windows 7/8/10
  • Active Directory
  • Exchange

Sakura Vinkler

sakura.vinkler@gmail.com | (568) 745-6139 | Laramie, WY

Summary


A help desk specialist with over three years of experience providing excellent customer service and technical support. Proven ability to quickly resolve a wide range of issues, troubleshoot computer problems, and maintain efficient workflows. Committed to maintaining high levels of customer satisfaction by promptly responding to inquiries and requests. Experienced in managing time effectively to complete tasks within deadlines.

Experience


Help Desk Specialist at Trisus Corporation, WYMay 2022 - Present

  • Resolved 100% of customer issues within 24 hours.
  • Maintained a 95% satisfaction rating from customers.
  • Escalated only 5% of tickets to Tier 2 support.
  • Created process documentation that reduced ticket volume by 20%.
  • Successfully completed 80 trainings on various IT topics.
  • Worked with vendors to resolve 15 software/hardware issues.

Help Desk Technician at TekWissen LLC, WYAug 2019 - Apr 2022

  • Assisted over 500 customers with technical support issues via phone and email.
  • Resolved an average of 40 tickets per day.
  • Trained new employees on company help desk procedures.
  • Created a knowledge base of common solutions to improve efficiency.
  • Implemented a ticketing system to streamline support requests.
  • Acted as liaison between customer and engineering teams to resolve complex issues.

Education


High School Diploma at Laramie High School, Laramie, WYAug 2015 - May 2019

I have learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Help Desk
  • Technical Support
  • Customer Service
  • Microsoft Office
  • Windows
  • MacOS