Writing a great help desk resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
If you're looking for inspiration when it comes to drafting your own help desk resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the help desk job you're after.
email@example.com | (261) 821-9680 | Hartford, CT
I am an experienced help desk professional with over 1 year of experience in the field. I have a strong background in customer service and technical support, and have successfully provided assistance to clients with various issues. I possess excellent problem-solving skills and enjoy working collaboratively to resolve complex issues. I am also proficient in using multiple ticketing systems and troubleshooting hardware/software problems. In addition, I have a proven track record of providing exceptional client satisfaction through positive interactions.
Help Desk Technician at Apple, CTMar 2022 - Present
Help Desk Analyst at Dell, CTAug 2021 - Mar 2022
High School Diploma at Hartford Public High School, Hartford, CTSep 2016 - May 2021
I have learned English, Math, Science, and History.
firstname.lastname@example.org | (606) 195-0238 | Atlanta, GA
I have over 1 year of experience as a Help Desk professional. In my role, I provide level 1 support to end users for hardware, software and networking issues. I am also responsible for escalating tickets to the appropriate IT team when necessary. I have excellent customer service skills and enjoy helping people resolve their technical issues.
Help Desk Technician at Company 1: Help Desk Company, GAApr 2022 - Present
Help Desk Analyst at , GASep 2021 - Mar 2022
High School Diploma at Georgia Institute of TechnologySep 2017 - May 2021
I've learned how to study for and write exams, how to do research, and how to communicate with my peers and teachers.