Help Desk

Writing a great help desk resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own help desk resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the help desk job you're after.

Resume samples

Idabelle Mussmann

idabelle.mussmann@gmail.com | (261) 821-9680 | Hartford, CT

Summary


I am an experienced help desk professional with over 1 year of experience in the field. I have a strong background in customer service and technical support, and have successfully provided assistance to clients with various issues. I possess excellent problem-solving skills and enjoy working collaboratively to resolve complex issues. I am also proficient in using multiple ticketing systems and troubleshooting hardware/software problems. In addition, I have a proven track record of providing exceptional client satisfaction through positive interactions.

Experience


Help Desk Technician at Apple, CTMar 2022 - Present

  • Answered an average of 100 help desk tickets per day.
  • Resolved 85% of all Level 1 support issues without escalation.
  • Successfully completed Tier 2 escalated cases within 24 hours 95% of the time.
  • Acted as a liaison between end users and other IT departments to resolve complex technical problems in a timely manner.
  • Performed system administration tasks such as user account creation, password resets, file permissions, etc. on a daily basis.

Help Desk Analyst at Dell, CTAug 2021 - Mar 2022

  • Answered an average of 100 help desk tickets per day.
  • Resolved 85% of all help desk tickets within 24 hours.
  • Trained 3 new help desk analysts on ticketing system and company procedures.
  • Created a knowledge base article that resolved 80% of common issues without needing to escalate to Tier 2 support.
  • Became expert in using remote desktop software to quickly resolve user issues.

Education


High School Diploma at Hartford Public High School, Hartford, CTSep 2016 - May 2021

I have learned English, Math, Science, and History.

Skills


  • Help Desk
  • Technical Support
  • Customer Service
  • Microsoft Office
  • Windows 7/8/10
  • Mac OS X

Charmaine Spiros

charmaine.spiros@gmail.com | (606) 195-0238 | Atlanta, GA

Summary


I have over 1 year of experience as a Help Desk professional. In my role, I provide level 1 support to end users for hardware, software and networking issues. I am also responsible for escalating tickets to the appropriate IT team when necessary. I have excellent customer service skills and enjoy helping people resolve their technical issues.

Experience


Help Desk Technician at Company 1: Help Desk Company, GAApr 2022 - Present

  • Assisted over 500 users with various technical issues.
  • Resolved over 200 incidents within SLA.
  • Created and maintained documentation for IT procedures.
  • Trained new Help Desk personnel on ticketing system and customer service techniques.
  • Recognized by management for excellent customer service skills.

Help Desk Analyst at , GASep 2021 - Mar 2022

  • Provided support to over 200 users on a daily basis.
  • Responded to an average of 30 help desk tickets per day.
  • Resolved 85% of all help desk tickets within 24 hours.
  • Created and maintained user documentation for the Help Desk website.
  • Trained 2 new Help Desk Analysts.

Education


High School Diploma at Georgia Institute of TechnologySep 2017 - May 2021

I've learned how to study for and write exams, how to do research, and how to communicate with my peers and teachers.

Skills


  • Help Desk
  • Technical Support
  • Customer Service
  • Microsoft Office
  • Windows 7/8/10 • Basic Networking Concepts
  • 1. Help Desk: The ability to provide customer service and technical support via telephone, email, or chat. 2. Technical Support: The ability to diagnose and resolve technical issues related to computer hardware, software, networking, and other technology-related systems. 3. Customer Service: The ability to effectively communicate with customers in order to provide them with the information or assistance they need 4. Microsoft Office: Proficiency in using the various applications within the Microsoft Office suite including Word, Excel, PowerPoint ,and Outlook 5 .Windows 7 / 8 / 10 : Knowledge of how to use the Windows operating system as well as common troubleshooting techniques 6 .Basic Networking Concepts : Understanding of basic networking concepts such as IP addresses , DNS servers , Subnetting 7 .Hardware Troubleshooting : Ability identify problems with computer hardware components and take appropriate steps for repair or replacement