‌

Guest Services Manager

Writing a great guest services manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume
Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own guest services manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the guest services manager job you're after.

Resume samples

Claire Words

claire.words@gmail.com | (142) 139-3688 | 1234 Broad St, Columbus, OH

Summary

I am a Guest Services Manager with over 5 years of experience. I have extensive experience in customer service and hospitality, and I thrive in fast-paced environments. I am a highly organized individual who is able to manage multiple tasks simultaneously. I have an excellent track record of exceeding guest expectations and providing outstanding levels of customer service. In my previous role as a Guest Services Manager, I successfully implemented new initiatives that resulted in increased guest satisfaction scores by 10%.

Experience

Guest Services Manager at Hyatt Regency Columbus, OHMay 2022 - Present

  • Acted as liaison between guests and hotel staff to ensure optimal guest satisfaction.
  • Monitored Guest Satisfaction Scores (GSS) and took appropriate actions to improve scores.
  • Investigated and resolved all guest complaints in a timely manner.
  • Trained new employees on company policies and procedures related to guest services.
  • Supervised a team of 10+ front desk associates, bellhops, and concierges.
  • Implemented new initiatives to increase efficiency at the front desk.

Assistant Guest Services Manager at The Westin Columbus, OHJul 2017 - Mar 2022

  • Led a team of 15 guest services representatives and successfully executed more than 200 events.
  • Trained new customer service staff on company policies and procedures.
  • Resolved conflict among employees and with customers in a professional manner.
  • Monitored departmental budget and controlled costs by implementing cost-saving initiatives.
  • Developed standard operating procedures for the department which increased efficiency by 20%.
  • Recognized by management as Employee of the Month 3 times in 2 years.

Education

High School Diploma at St. Xavier High School, Cincinnati, OHSep 2013 - May 2017

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills

  • Communication
  • Customer service
  • Organization
  • Time management
  • Conflict resolution
  • Problem solving
  • Multi-tasking

Elany Huempfner

elany.huempfner@gmail.com | (170) 275-1045 | Billings, MT

Summary

I am a Guest Services Manager with over 5 years of experience in the hospitality industry. I have a proven track record of providing excellent customer service and managing guest services operations. I am an expert in developing and implementing guest service plans, as well as training and supervising staff. I am passionate about creating a positive customer experience and ensuring that all guests are satisfied with their stay.

Experience

Guest Services Manager at Big Sky Resort, MTMay 2022 - Present

  • Hired, trained and supervised a team of 15 guest services employees.
  • Implemented new customer service standards that resulted in a 97% satisfaction rating from guests.
  • Led the department in achieving cost-savings goals by reducing overtime hours by 10%.
  • Negotiated discounts with local vendors that saved the company $5,000 per year.
  • Won “Employee of the Month” 3 times.

Assistant Guest Services Manager at Yellowstone Club, MTAug 2017 - Apr 2022

  • Led a team of 15 guest services associates while consistently meeting or exceeding customer satisfaction goals.
  • Implemented new systems and processes that increased efficiency by 25%.
  • Trained and developed 3 new supervisors in all aspects of the position.
  • Successfully resolved conflict among employees on 5 separate occasions.
  • Worked with other departments to accommodate special requests from VIP guests.

Education

High School Diploma at Big Sky High School, MTAug 2012 - May 2017

I've learned to read, write, and do math.

Skills

  • Communication
  • Customer Service
  • Organization
  • Time Management
  • Problem Solving
  • Interpersonal Skills
  • Multitasking

Related Resume Samples

Guest Relations ManagerGuest Service AgentClient Services Manager