Front Office Supervisor

Writing a great front office supervisor resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own front office supervisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the front office supervisor job you're after.

Resume samples

Troy Hindmarch

troy.hindmarch@gmail.com | (448) 669-6403 | 906 W Hatcher Rd, Phoenix, AZ 85021

Summary


I am a Front Office Supervisor with over 3 years of experience. I have extensive experience in all aspects of front office operations, including guest relations, reservations, concierge services, and administration. I am an expert at troubleshooting and resolving customer concerns rapidly and efficiently. In addition to my strong people skills, I also possess excellent time management abilities which help me keep the front desk running smoothly even during high-pressure periods. My goal is always to provide exceptional service that exceeds guest expectations and contributes to the overall success of the hotel or resort

Experience


Front Office Supervisor at Best Western, AZApr 2022 - Present

  • Hired and trained a team of 7 front office staff members.
  • Implemented new customer service standards that resulted in a 15% increase in customer satisfaction ratings.
  • Reduced departmental expenses by 10% through more efficient scheduling and resource utilization.
  • Developed and implemented a new system for tracking guest requests and concerns, resulting in a 30% decrease in complaints.
  • Led the front office team during a hotel renovation project, ensuring minimal disruptions to guests.

Assistant Front Office Supervisor at Marriott, AZSep 2019 - Mar 2022

  • Led a team of 15 front office employees and ensured that all daily tasks were completed in a timely manner.
  • Trained new employees on proper customer service techniques and company policies.
  • Implemented a new filing system for guest records which improved organization and efficiency.
  • Resolved conflict amongst staff members by effectively communicating with everyone involved.
  • Handled guest complaints in a professional manner and always strived to provide the best possible solution.

Education


High School Diploma at Pinnacle High School, AZSep 2014 - May 2019

I have learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Communication
  • Customer Service
  • Organization
  • Leadership
  • Time Management
  • Problem Solving
  • Multitasking

Jenilee Tilger

jenilee.tilger@gmail.com | (173) 052-3167 | Omaha, NE

Summary


I am a Front Office Supervisor with over 3 years of experience in the hospitality industry. I have excellent customer service skills and a strong ability to multitask. I have successfully supervised front office operations for both small and large hotels. In my previous role, I was responsible for overseeing the check-in/check-out process, guest relations, and concierge services. My goal is to provide impeccable service to every guest that walks through our doors.

Experience


Front Office Supervisor at Marriott, NEJun 2022 - Present

  • Hired and trained a team of 5 front office agents.
  • Implemented new customer service standards that resulted in a 15% increase in customer satisfaction scores.
  • Reduced departmental expenses by 10% through improved scheduling and inventory management.
  • Led the implementation of a new reservations system that increased booking accuracy by 25%.
  • Developed and implemented an employee recognition program that boosted morale by 20%.
  • Recognized by company leadership as “Employee of the Month” 3 times.

Assistant Front Office Supervisor at Hilton, NESep 2019 - Apr 2022

  • Hired and trained a team of 15 front office employees.
  • Implemented new check-in/check-out procedures that decreased average wait time by 30%.
  • Led the front office during high occupancy periods, ensuring all guests received prompt and courteous service.
  • Investigated and resolved guest complaints in a timely manner.
  • Monitored staff performance and provided feedback to improve productivity.
  • Generated monthly reports detailing departmental metrics.

Education


High School Diploma at Lincoln High School, Lincoln, NESep 2014 - May 2019

I've learned how to study for and write tests, how to do research, and how to think critically.

Skills


  • Communication
  • Customer Service
  • Organization
  • Time Management
  • Leadership
  • Supervising
  • Training