Front Desk Supervisor

Writing a great front desk supervisor resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own front desk supervisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the front desk supervisor job you're after.

Resume samples

Iasia Cwiklinski

iasia.cwiklinski@gmail.com | (612) 932-6165 | 2200 West Bonanza Road, Las Vegas, NV

Summary


I am a Front Desk Supervisor with over 3 years experience in the hospitality industry. I have gained valuable experience in managing staff, handling customer inquiries and complaints, and overseeing daily operations. I am an effective leader with excellent communication skills, which has allowed me to successfully train and develop new team members. My organizational skills are superb, allowing me to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail. In my previous role as Front Desk Manager at ABC Hotel, I was responsible for increasing guest satisfaction scores by 10%. This was achieved through implementing improved systems and procedures for reservations management as well as enhancing our guest service training program. As Front Desk Supervisor at XYZ Resort & Spa, I will be able to utilize my knowledge and expertise to provide an exceptional level of service that meets the needs of our guests while also achieving operational excellence

Experience


Front Desk Supervisor at Best Western Plus, NVMay 2022 - Present

  • Trained and supervised a team of 5 front desk associates.
  • Implemented new customer service standards that resulted in a 25% increase in customer satisfaction ratings.
  • Led the implementation of a new reservations system that reduced errors by 50%.
  • Created and implemented a lost and found procedure that led to the return of 85% of all lost items within 24 hours.
  • Negotiated with vendors to secure discounts on office supplies, resulting in an annual savings of $2,000.

Assistant Front Desk Supervisor at Comfort Inn & Suites, NVJul 2019 - Mar 2022

  • Hired and trained a team of 5 front desk agents.
  • Reduced guest wait time by 30%.
  • Implemented a new check-in/check-out system that increased efficiency by 20%.
  • Decreased customer complaints by 50%.
  • Increased hotel occupancy rate by 2%.

Education


High School Diploma at Reno High School, Reno, NVSep 2015 - May 2019

I have learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Communication
  • Customer service
  • Organization
  • Multi-tasking
  • Prioritizing tasks
  • Time management
  • Computer skills

Blenda Montaya

blenda.montaya@gmail.com | (354) 279-9424 | Bowling Green, KY

Summary


I have over 3 years of experience as a Front Desk Supervisor. I am responsible for the supervision of front desk staff, and provide support to ensure that all operations are running smoothly. I also handle guest inquiries and complaints in a professional manner. In addition, I oversee the maintenance of front office equipment and supplies.

Experience


Front Desk Supervisor at Hampton Inn & Suites Louisville North, KYJun 2022 - Present

  • Hired and trained a team of 5 front desk associates.
  • Implemented new check-in/check-out procedures that reduced average wait time by 30%.
  • Led weekly department meetings to ensure excellent customer service standards were met.
  • Resolved guest complaints in a timely and professional manner.
  • Monitored daily arrivals/departures and room availability status.

Assistant Front Desk Supervisor at Hilton Garden Inn Louisville Airport, KYSep 2019 - May 2022

  • Trained and supervised 4 front desk clerks, ensuring high levels of customer service were maintained.
  • Implemented a new key control system that resulted in a 20% reduction in lost keys.
  • Reduced guest wait times by 10% through effective scheduling of staff during peak periods.
  • Investigated and resolved all guest complaints in a timely and professional manner.
  • Recognized by management as Employee of the Month for exceptional performance.

Education


High School Diploma at University of Kentucky, Lexington, KYAug 2014 - May 2019

I have learned English, Math, Science, and History while studying my High School Diploma.

Skills


  • Communication
  • Customer Service
  • Organization
  • Time Management
  • Multi-tasking
  • Prioritizing tasks
  • Conflict Resolution