Front Desk Agent

Writing a great front desk agent resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own front desk agent resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the front desk agent job you're after.

Resume samples

Shakema Epp

shakema.epp@gmail.com | (985) 033-5436 | Manchester, NH

Summary


I am an experienced Front Desk Agent with over 1 year of experience in the hospitality industry. I have a strong customer service background and excellent communication skills. I am efficient, organized, and able to handle multiple tasks simultaneously. I thrive in fast-paced environments and enjoy working with people from all walks of life. In my previous role, I was responsible for handling guest check-ins/check-outs, reservations, phone calls, and any other inquiries or requests guests may have had. I excelled at providing top-notch customer service on a daily basis and always went above and beyond to accommodate guests' needs.

Experience


Front Desk Agent at Hampton Inn & Suites Nashua, NHApr 2022 - Present

  • Answered an average of 50 calls per day.
  • Greeted and provided information to guests in a professional manner.
  • Assisted with check-in/check-out processes for guests.
  • Handled guest inquiries and requests in a timely fashion.
  • Processed payments for guests' stays.

Front Desk Agent Trainee at Hilton Garden Inn Manchester Downtown, NHAug 2021 - Mar 2022

  • Answered an average of 50 calls per day.
  • Checked in an average of 30 guests per day.
  • Assisted with training of 2 new front desk agents.
  • Up-sold rooms to 10% of guests during stay.
  • Helped resolve guest complaints on 3 occasions.

Education


High School Diploma at Dover High School, Dover, NHSep 2017 - May 2021

I've learned how to read, write, and do basic math.

Skills


  • Communication
  • Customer Service
  • Organizational Skills
  • Multi-tasking
  • Computer Literate
  • Typing Speed
  • Data Entry

Kimeka Torrie

kimeka.torrie@gmail.com | (616) 761-0796 | Portland, ME

Summary


I am a Front Desk Agent with over 1 year of experience. I have excellent customer service skills and a strong attention to detail. I am efficient in handling guest inquiries, reservations, and check-ins/check-outs. In my previous role, I was responsible for managing the front desk operations for a busy hotel lobby. I handled all incoming calls and guests requests efficiently while providing outstanding customer service at all times. My ability to multitask and stay calm under pressure makes me an asset to any organization

Experience


Front Desk Agent at Hampton Inn & Suites Portland Airport, MEMar 2022 - Present

  • Answered an average of 50 phone calls per day.
  • Checked in an average of 30 guests per shift.
  • Assisted with guest inquiries and requests.
  • Managed reservations and cancellations.
  • Processed payments and refunds.
  • Maintained cleanliness and organization at the front desk area.

Front Desk Agent Trainee at Residence Inn Portland Airport, MESep 2021 - Jan 2022

  • Answered an average of 50 calls per day.
  • Checked in an average of 30 guests per shift.
  • Assisted with training new front desk agents.
  • Helped resolve guest complaints on a daily basis.
  • Upsold hotel rooms and amenities to guests during check-in process.
  • Exceeded monthly goals for upselling by 10%.

Education


High School Diploma at Portland High School, Portland, MESep 2016 - May 2021

I have learned how to read, write, and do basic math.

Skills


  • Answering phones
  • Greeting guests
  • Checking guests in and out of the hotel
  • Making reservations
  • Handling guest inquiries and requests
  • Processing payments