email@example.com | (275) 088-3134 | Charleston, SC
I have over three years of experience as a Field Service Technician. I am responsible for repairing and maintaining equipment, troubleshooting issues, and providing customer service. I have excellent problem-solving skills and enjoy working with customers to resolve their issues. I am a quick learner and adapt well to change.
Field Service Technician at Boeing, SCJun 2022 - Present
- Performed preventative maintenance on equipment and systems, reducing customer downtime by 30%.
- Diagnosed and repaired complex issues in the field, saving customers an average of $2000 per repair.
- Completed training on new products and technologies, allowing me to serve as a resource for other technicians.
- Demonstrated exceptional customer service skills, resulting in a 97% satisfaction rating from survey respondents.
- Authored technical manuals used by other technicians when performing repairs or installations.
- Wrote custom software programs to automate repetitive tasks, increasing efficiency by 15%.
Field Service Technician II at Duke Energy, SCAug 2019 - May 2022
- Completed preventative maintenance on 100 pieces of equipment per month.
- Repaired an average of 10 units per week, with a first time fix rate of 95%.
- Trained 4 new technicians in proper safety procedures and work methods.
- Led team to resolve customer complaints within 24 hours 96% of the time.
- Authored 3 technical bulletins used company-wide to improve repair processes.
- Demonstrated expertise in root cause analysis, leading to development of 5 process improvements adopted by department.
High School Diploma at Dorman High SchoolSep 2014 - May 2019
I've learned how to manage my time, how to study for tests, and how to do research.
- Heating and Air Conditioning
firstname.lastname@example.org | (342) 941-8360 | Honolulu, HI
I am a field service technician with over 3 years of experience. I have installed, maintained, and repaired a variety of equipment. I am able to troubleshoot problems quickly and effectively. I have excellent customer service skills and always work to resolve any issue the customer is having.
Field Service Technician at Aloha Pest Control, HIApr 2022 - Present
- Led a team of 4 technicians in repairing and maintaining field equipment, resulting in increased efficiency by 15%.
- Repaired over 100 pieces of equipment within the 6-month warranty period, reducing the number of returns by 25%.
- Developed new process for troubleshooting electrical issues which decreased repair time by 20%.
- Successfully completed training on XYZ product line.
- Worked with customer to develop systematic approach to prevent future failures saving an estimated $100k/year in repairs.
Field Service Technician II at Hawaiian Termite & Pest Control, HISep 2019 - Mar 2022
- Serviced and repaired over 500 HVAC units across 4 states.
- Diagnosed and resolved complex issues in a timely manner, often under difficult circumstances.
- Maintained a 98% customer satisfaction rating.
- Demonstrated expert knowledge of HVAC systems to co-workers, superiors, and customers alike.
- Led training sessions for new technicians on proper service techniques.
- Authored company blog post detailing best practices for servicing common HVAC problems.
High School Diploma at Punahou School, HISep 2014 - May 2019
I've learned how to effectively communicate with others, how to manage my time wisely, and how to think critically.
- Technical skills for a Field Service Technician may include:
- Basic understanding of electronic equipment and components
- Ability to read schematics and technical manuals
- Familiarity with common test equipment, such as multimeters and oscilloscopes
- Understanding of basic principles of electricity and electronics
- Knowledge of safety procedures when working with electrical equipment
- Ability to troubleshoot problems using logical reasoning