Field Service Representative

Writing a great field service representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume
Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own field service representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the field service representative job you're after.

Resume samples

Keyundra Kinerk

keyundra.kinerk@gmail.com | (832) 602-4237 | Austin, TX

Summary


I am a field service representative with over three years of experience in the industry. I have provided excellent customer service and support to clients while maintaining a high level of professionalism. I am able to work independently and as part of a team, and my strong communication skills allow me to effectively interface with customers. I have gained valuable knowledge of various hardware components through my hands-on experience, which has allowed me to troubleshoot issues quickly and efficiently. My commitment to providing quality service has resulted in positive feedback from customers and superiors alike.

Experience


Field Service Representative at AT&T, TXApr 2022 - Present

  • Installed 100 widgets in customer homes.
  • Performed 50 home visits to assess customer needs.
  • Successfully troubleshot and repaired 30 widget units.
  • Provided excellent customer service, resulting in 10% increase in satisfaction ratings.
  • Worked independently with little supervision, completing tasks within allotted timeframes.
  • Wrote up detailed reports of all repairs made and submitted them to supervisor.

Field Service Representative II at Verizon, TXSep 2019 - Mar 2022

  • Reduced customer churn by 10% through proactive outreach and follow-up.
  • Upsold additional services to 15% of customers, generating an additional $X in revenue.
  • Exceeded quality assurance benchmarks for 97% of service tickets completed.
  • Resolved escalated customer issues within 24 hours 95% of the time.
  • Demonstrated expert knowledge of products and services during onsite visits with clients.
  • Authored best practices guide for new field service representatives.

Education


High School Diploma at Highland Park High School, TXAug 2015 - May 2019

I've learned how to study for tests, how to write essays, and how to do research.

Skills


  • Communication
  • Customer Service
  • Interpersonal Skills
  • Organizational Skills
  • Technical Knowledge
  • Time Management
  • Troubleshooting

Belem Elvert

belem.elvert@gmail.com | (445) 431-3993 | Charleston, WV

Summary


I am a field service representative with over 3 years of experience repairing and maintaining equipment. I have excellent customer service skills and thrive in fast-paced environments. I am able to troubleshoot problems quickly and effectively, and have a strong background in electrical repairs.

Experience


Field Service Representative at Field Service Representative - Pella Corporation, WVApr 2022 - Present

  • Demonstrated exceptional customer service by resolving issues in a timely and efficient manner.
  • Exceeded sales goals by 15% through upselling techniques.
  • Generated new business leads that led to $10,000 in incremental revenue.
  • Trained 2 new field service representatives on company policies and procedures.
  • Maintained 100% attendance record.

Field Service Representative II at Field Service Representative - JELD-WEN, Inc., WVSep 2019 - Mar 2022

  • Answered an average of 60 customer calls per day, providing support and troubleshooting for issues with HVAC systems.
  • Completed 20 service visits per week, repairing and maintaining HVAC systems in both residential and commercial settings.
  • Maintained a 95% satisfaction rating from customers surveyed after each service visit.
  • Trained 2 new field service representatives on company policies and procedures.
  • Recognized by management as Employee of the Month for outstanding performance 3 times in 1 year.

Education


High School Diploma at Parkersburg High School, Parkersburg, WVSep 2015 - May 2019

I have learned to be organized, to manage my time, and to study effectively.

Skills


  • Field Service Representative
  • Technical Skills
  • Communication skills
  • Customer service orientation
  • Interpersonal skills
  • Organizational skills
  • Time management