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Desktop Support Technician

Writing a great desktop support technician resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own desktop support technician resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the desktop support technician job you're after.

Resume samples

Akeia Maurer

akeia.maurer@gmail.com | (891) 983-1722 | Atlanta, GA

Summary

I have over 2 years of experience as a Desktop Support Technician. I am responsible for providing technical support to users in an organization. I provide assistance with the installation, configuration and troubleshooting of computer systems and software applications. In addition, I also resolve network issues and maintain system security. I am knowledgeable in various operating systems such as Windows, Linux and MacOS

Experience

Desktop Support Technician at Dell, GAApr 2022 - Present

  • Installed new software for 100+ employees across 10 departments.
  • Created customized images and configurations for 200+ computers.
  • Reduced company's help desk ticket volume by 35% through process improvements.
  • Implemented a new asset management system that increased accuracy by 90%.
  • Trained 50+ employees on how to use the new CRM system.

Desktop Support Technician II at Apple, GAAug 2020 - Mar 2022

  • Resolved an average of 30 support tickets per day.
  • Assisted in training new desktop support technicians.
  • Implemented a new help desk ticketing system which resulted in a 25% decrease in ticket resolution time.
  • Created and maintained documentation for the desktop support team.
  • Acted as Tier II escalation point for complex issues.

Education

High School Diploma at Georgia Institute of TechnologySep 2016 - May 2020

I've learned how to effectively communicate with others, how to manage my time wisely, and how to think critically.

Skills

  • Windows
  • MacOS
  • Linux
  • Microsoft Office Suite
  • Google Apps
  • Adobe Creative Cloud

Ansley Kau

ansley.kau@gmail.com | (743) 524-3169 | Newark, DE

Summary

I have over 2 years of experience as a Desktop Support Technician. In my role, I provide support for users with desktop computer issues. This includes troubleshooting hardware and software problems, setting up new equipment, and providing training to users on how to use their computers effectively. I am able to work independently or as part of a team, and I have excellent problem-solving skills.

Experience

Desktop Support Technician at Dell, DEMar 2022 - Present

  • Provided desktop support for over 200 users across 10 locations.
  • Implemented a new help desk ticketing system that reduced average resolution time by 25%.
  • Created and maintained documentation for all supported hardware and software applications.
  • Led training sessions for new hires on company IT policies and procedures.
  • Configured and deployed 50+ new PCs per month on average.
  • Assisted with the rollout of several major enterprise-wide software projects.

Desktop Support Technician II at Apple, DEAug 2020 - Jan 2022

  • Provided desktop support to over 200 users on a daily basis.
  • Responded to user tickets within 1 hour 95% of the time.
  • Resolved an average of 30 tickets per day.
  • Trained new users on company software and hardware systems.
  • Set up and configured new workstations for new hires.
  • Implemented a Help Desk Knowledge Base which reduced ticket volume by 20%.

Education

High School Diploma at Newark High School, Newark, DEAug 2016 - May 2020

I've learned how to manage my time, how to study for exams, and how to do research.

Skills

  • Desktop Support
  • Technical Support
  • Help Desk
  • Customer Service
  • Microsoft Office
  • Windows 7/8/10

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