Desktop Support

Writing a great desktop support resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume
Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own desktop support resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the desktop support job you're after.

Resume samples

Karla Hodgetts

karla.hodgetts@gmail.com | (422) 013-0064 | Kent, WA

Summary


I have over 1 year of experience as a Desktop Support Technician. I provide technical assistance to computer users. I answer questions or resolve computer problems for clients in person, via telephone or from a remote location. I often help install or upgrade software programs and peripheral devices such as printers on workstations and laptops.

Experience


Desktop Support at Apple Inc., WAMay 2022 - Present

  • Resolved an average of 75% of all support tickets within the first 24 hours.
  • Assisted in training 50+ new employees on company desktop applications.
  • Successfully completed Tier 2 technical support for 500+ end users.
  • Maintained a 97% satisfaction rating from customers based on post-interaction surveys.
  • Awarded "Employee of the Month" 3 times out of 12 months.

Desktop Support Technician at Dell Inc., WASep 2021 - Apr 2022

  • Successfully installed and configured 100+ new desktop computers according to company standards.
  • Migrated user data from old PCs to new ones using industry-standard tools.
  • Successfully troubleshot and resolved 100+ technical issues for users.
  • Provided excellent customer service to all users, exceeding expectations.
  • Continuously sought out ways to improve processes and increase efficiency in the department.

Education


Associate of Science in Computer Science at Bellevue College, WASep 2017 - May 2021

I have learned programming, software engineering, and computer science principles.

Skills


  • Windows
  • MacOS
  • Linux
  • Microsoft Office Suite
  • Google Docs/Drive
  • Adobe Creative Cloud

Alaija Band

alaija.band@gmail.com | (366) 662-1963 | Kansas City, MO

Summary


I am a desktop support engineer with over 1 year of experience. I have provided technical support to users in person, over the phone and through email. I have excellent problem solving skills and enjoy working with people to find solutions to their IT problems. In my previous role, I was responsible for providing first line support to users on a variety of issues including Windows, Office 365, Active Directory and printer troubleshooting. I thrive in fast-paced environments where no two days are the same and love helping people solve their IT problems.

Experience


Desktop Support at Best Buy, MOApr 2022 - Present

  • Installed a new hard drive for a desktop computer and transferred all data from the old drive in under two hours.
  • Responded to help desk tickets within an average of 15 minutes during a busy week.
  • Set up Wi-Fi for 5 new users in one afternoon.
  • Ran cable through ceiling tiles to provide internet access to conference room on top floor.
  • Created custom PC images for 50+ computers using Symantec Ghost.

Desktop Support Technician at Staples, MOJul 2021 - Mar 2022

  • Implemented a new help desk ticketing system which resulted in a 20% decrease in support requests.
  • Developed and implemented a new desktop imaging solution which reduced deployment time by 50%.
  • Created documentation for all major IT processes, resulting in increased efficiency across the department.
  • Upgraded the firmware on 100+ printers, improving print quality and reliability.
  • Managed inventory of 1000+ devices, ensuring that all hardware was accounted for.

Education


Associate of Science in Computer Science at Missouri State UniversityAug 2016 - May 2021

I've learned how to code in various programming languages, design and implement algorithms, and create and use software tools.

Skills


  • Windows
  • MacOS
  • Linux
  • Microsoft Office Suite
  • Google Docs/Drive
  • Adobe Creative Cloud