Customer Support Manager

Writing a great customer support manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own customer support manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer support manager job you're after.

Resume samples

Elizah Giametta

elizah.giametta@gmail.com | (609) 400-3159 | Milwaukee, WI

Summary


I am a Customer Support Manager with over 5 years' experience in the industry. I have extensive knowledge of customer service systems and procedures, as well as a proven track record in managing and motivating teams to achieve targets. I excel at problem solving and have superb communication skills, which allow me to effectively resolve customer queries and complaints. My aim is always to provide an excellent level of service that exceeds expectations, whilst also ensuring that company standards are met.

Experience


Customer Support Manager at American Family Insurance, WIApr 2022 - Present

  • Managed a team of customer support representatives who handled an average of 500 inquiries per day.
  • Implemented new customer support software that reduced response time by 20%.
  • Negotiated with vendors to lower costs for customers by 10% on average.
  • Wrote and implemented new standard operating procedures for the department.
  • Trained new customer support reps on company policies and procedures.
  • Monitored call volume and adjusted staffing levels accordingly.

Associate Customer Support Manager at WE Energies, WIJul 2017 - Mar 2022

  • Successfully managed a team of customer support representatives in a call center environment.
  • Achieved monthly targets for customer satisfaction and first call resolution rates.
  • Trained new hires on company policies and procedures.
  • Designed and implemented quality assurance program to monitor calls and provide feedback to agents.
  • Worked with IT department to resolve technical issues affecting customers.
  • Conducted regular meetings with staff to identify areas needing improvement.

Education


High School Diploma at Waukesha South High SchoolAug 2013 - May 2017

Some skills I've learned are time management, working independently, and taking initiative.

Skills


  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Problem-solving skills
  • Time management
  • Patience

Reanna Fromer

reanna.fromer@gmail.com | (113) 173-7325 | Raleigh, NC

Summary


I have over 5 years of experience as a customer support manager. In this time, I have developed excellent people skills and extensive knowledge in customer service best practices. I am able to resolve conflict effectively and efficiently, always keeping the customer's best interest at heart. My team has consistently achieved high satisfaction ratings under my leadership, demonstrating my ability to manage a successful operation.

Experience


Customer Support Manager at Apple, NCMar 2022 - Present

  • Successfully managed a team of customer support representatives who handled an average of 500 inquiries per day.
  • Created and implemented a new training program for customer support reps which improved first call resolution rates by 15%.
  • Devised and executed a plan to improve departmental efficiency by 20%, resulting in cost savings of $50,000 per year.
  • Led the development of new product knowledge base, reducing incoming calls by 25%.
  • Managed projects from start to finish, ensuring that all deadlines were met and goals were achieved within budget.

Associate Customer Support Manager at Microsoft, NCAug 2017 - Mar 2022

  • Led a team of 12 customer support representatives, resulting in a 15% increase in productivity.
  • Implemented new training methods that decreased the time it took to train new hires by 20%.
  • Negotiated with vendors to get discounts on supplies, which saved the company $4,000 over 6 months.
  • Created and implemented a new system for tracking customer complaints, which resulted in a decrease of 25%.
  • Wrote monthly reports detailing departmental progress and goals achieved, Which were shared with upper management.

Education


High School Diploma at East Mecklenburg High School, Charlotte, NCAug 2012 - May 2017

I have learned time management, organization, study skills, and how to juggle multiple tasks at once.

Skills


  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Problem-solving skills
  • Time management
  • Patience