Customer Service Supervisor

Writing a great customer service supervisor resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own customer service supervisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service supervisor job you're after.

Resume samples

Genaya Stinnet

genaya.stinnet@gmail.com | (205) 172-1664 | Bend, OR

Summary


I am a highly experienced customer service supervisor with over 5 years in the industry. I have successfully implemented various customer service initiatives that have resulted in increased satisfaction levels and repeat business. My interpersonal skills are excellent, allowing me to build strong relationships with customers and employees alike. I am able to effectively resolve conflict and manage difficult situations. I am also an expert at managing process improvement projects, ensuring that changes are made efficiently and effectively.

Experience


Customer Service Supervisor at Nike, ORMar 2022 - Present

  • Trained and supervised a team of 8 customer service representatives.
  • Handled escalated customer complaints and resolved them to the customers’ satisfaction 85% of the time.
  • Monitored calls for quality assurance purposes and provided feedback to employees.
  • Developed new policies and procedures that increased efficiency by 15%.
  • Recognized by upper management as “Employee of the Month” 3 times in 1 year.
  • Reduced company losses due to return fraud by 10%.

Customer Service Representative at Intel, ORJul 2017 - Jan 2022

  • Answered an average of 100 customer calls per day.
  • Resolved customer complaints in a timely and professional manner.
  • Upsold additional products and services to customers when appropriate.
  • Generated new sales leads through cold-calling techniques.
  • Completed daily, weekly, and monthly reports detailing call volume and sales metrics.
  • Maintained high levels of customer satisfaction by providing exceptional service.

Education


High School Diploma at Grant High School, Portland, ORAug 2013 - May 2017

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Communication
  • Interpersonal skills
  • Conflict resolution
  • Time management
  • Organizational skills
  • Customer service orientation
  • Patience

Ganiyah Fordham

ganiyah.fordham@gmail.com | (628) 312-3877 | Akron, OH

Summary


I have over 5 years of experience supervising customer service representatives. I am skilled in managing and developing teams, as well as handling escalated customer inquiries. I excel at problem solving and work well under pressure. My goal is to provide excellent customer service while maintaining high levels of productivity.

Experience


Customer Service Supervisor at Macy's, OHMar 2022 - Present

  • Led a team of 12 customer service representatives.
  • Achieved 97% customer satisfaction rating.
  • Increased sales by 23% through excellent customer service.
  • Trained and developed 3 new customer service reps.
  • Reduced average handle time by 10 seconds per call.
  • Won “Employee of the Month” 3 times.

Customer Service Representative at Nordstrom, OHSep 2017 - Jan 2022

  • Answered an average of 60 calls per day.
  • Resolved customer issues in a timely and professional manner.
  • Upsold additional products and services to customers when appropriate.
  • Followed up with customers after phone calls to ensure their satisfaction.
  • Met or exceeded monthly sales goals for 3 consecutive months.
  • Trained new customer service representatives on company policies and procedures.

Education


High School Diploma at Ohio State University, OHSep 2013 - May 2017

I have learned grammar, punctuation, and how to write persuasive essays.

Skills


  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Problem-solving skills
  • Time management
  • Patience