Customer Service Representative

Writing a great customer service representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own customer service representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service representative job you're after.

Resume samples

Jacklynn Kleiboeker

jacklynn.kleiboeker@gmail.com | (199) 728-7445 | Bowling Green, KY

Summary


I have over 1 year of experience as a customer service representative. I am excellent at handling customer inquiries and resolving complaints in a timely manner. I possess good communication and interpersonal skills, which helps me build strong relationships with customers. Additionally, I have the ability to stay calm under pressure and maintain a positive attitude even during challenging situations. This makes me an asset to any organization that wants to provide their customers with outstanding service.

Experience


Customer Service Representative at Kentucky Farm Bureau, KYApr 2022 - Present

  • Answered an average of 60 calls per day.
  • Assisted customers with placing orders, answering questions about products, and resolving issues.
  • Upsold additional products or services to customers on 20% of calls.
  • Achieved a first call resolution rate of 80%.
  • Created positive relationships with customers that led to repeat business.
  • Exceeded customer satisfaction goals by 10%.

Customer Service Representative II at Bluegrass Cellular, KYSep 2021 - Mar 2022

  • Answered an average of 120 calls per day, often resolving complex customer inquiries and complaints.
  • Demonstrated active listening skills to understand customer needs and provide appropriate solutions.
  • Utilized company CRM software to document all customer interactions and maintain up-to-date records.
  • Consistently met or exceeded call quality metrics, including Average Handle Time (AHT) and First Call Resolution (FCR) rates.
  • Trained new Customer Service Representatives on company policies & procedures as well as best practices for handling calls.
  • Recognized by management for displaying exceptional teamwork habits.

Education


High School Diploma at Louisville Male High School, Louisville, KYAug 2016 - May 2021

Some skills I've learned are time management, how to study for exams, and how to do research.

Skills


  • Communication
  • Interpersonal skills
  • Listening
  • Problem solving
  • Patience
  • Empathy
  • Flexibility

Johnese Palatnik

johnese.palatnik@gmail.com | (738) 415-6720 | 916 W Locust St, Davenport, IA

Summary


I have over 1 year of experience as a customer service representative. I am excellent at handling customer inquiries and complaints in a professional manner. I have superb communication and interpersonal skills, which allow me to build strong relationships with customers. I am also proficient in using various computer applications related to my work. My organizational skills help me keep track of multiple tasks simultaneously and maintain high levels of accuracy.

Experience


Customer Service Representative at American Income Life, IAMar 2022 - Present

  • Answered an average of 100 customer calls per day.
  • Resolved 85% of customer complaints on first call.
  • Increased customer satisfaction ratings by 10%.
  • Trained 5 new Customer Service Representatives.
  • Helped develop and implement new company-wide customer service policies.

Customer Service Representative II at Asurion, IAJul 2021 - Mar 2022

  • Answered an average of 120 calls per day.
  • Assisted customers with product questions and concerns.
  • Processed orders and returns efficiently and accurately.
  • Resolved customer complaints in a timely and professional manner.
  • Upsold products/services to increase company revenue.

Education


High School Diploma at Iowa City High School, Iowa City, IASep 2017 - May 2021

I've learned how to read, write, and do math.

Skills


  • Communication
  • Customer service
  • Interpersonal skills
  • Problem solving
  • Active listening
  • Empathy
  • Patience