Customer Service Manager

Writing a great customer service manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own customer service manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service manager job you're after.

Resume samples

Sunshyne Claunch

sunshyne.claunch@gmail.com | (900) 191-4418 | Albuquerque, NM

Summary


Over the past 5 years, I have gained extensive experience in customer service management. I have successfully implemented strategies that improve customer satisfaction levels and decrease churn rates. My team-building skills are exceptional, as evidenced by my ability to develop high-performing teams that consistently meet or exceed expectations. In addition, I am an expert at resolving complex customer issues and managing escalations effectively.

Experience


Customer Service Manager at Comcast, NMApr 2022 - Present

  • Led customer service team of 12 in providing high-quality support to clients, resulting in a satisfaction rating of 4.5 out of 5.
  • Surpassed monthly call center metrics for number of calls taken and average handle time by 10%.
  • Implemented new training program for customer service representatives which decreased the rate of turnover by 25%.
  • Investigated and resolved 100+ customer complaints per month on average.
  • Wrote weekly column for company newsletter highlighting successes from the customer service department.

Assistant Customer Service Manager at AT&T, NMSep 2017 - Mar 2022

  • Implemented a new customer service strategy that resulted in a 10% increase in customer satisfaction ratings.
  • Trained and supervised a team of 15 customer service representatives, resulting in an overall improvement in the quality of customer service provided.
  • Developed and implemented new procedures for handling difficult or irate customers, which reduced complaints by 20%.
  • Successfully resolved conflicts between customers and employees on a daily basis.

Education


High School Diploma at Highland High School, NMSep 2013 - May 2017

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Communication
  • Customer Service
  • Interpersonal Skills
  • Organizational Skills
  • Time Management
  • Conflict Resolution
  • Stress Management

Danae Whitby

danae.whitby@gmail.com | (174) 280-7675 | Nashua, NH

Summary


I am a Customer Service Manager with over 5 years of experience in the industry. I have a proven track record of providing excellent customer service and managing a team of customer service representatives. I am knowledgeable in all areas of customer service, including handling complaints, resolving issues, and providing solutions to customers. I possess strong leadership skills and am able to motivate my team to provide outstanding customer service on a consistent basis.

Experience


Customer Service Manager at Zappos, NHMay 2022 - Present

  • Led a team of 10 customer service representatives, resulting in increased productivity by 15%.
  • Implemented new customer service policies that resulted in a decrease in complaints by 20%.
  • Trained new customer service reps, which led to a decrease in turnover by 30%.
  • Negotiated with vendors to get discounts on supplies, leading to a cost savings of $5,000 per year.
  • Created and implemented a rewards program for customers who provide feedback about their experience, leading to an increase in positive reviews by 25%.
  • Led monthly meetings with the customer service team to discuss successes and areas for improvement.

Assistant Customer Service Manager at Nordstrom, NHJul 2017 - Apr 2022

  • Reduced customer churn by 10% through the development and implementation of a new customer loyalty program.
  • Developed and implemented a new training program for front-line customer service staff which resulted in 25% fewer complaints over a 6-month period.
  • Led team of 15 agents to achieve record high Net Promoter Scores (NPS) of 70%.
  • Implemented process improvements that reduced average handle time (AHT) by 20 seconds per call, saving the company $15,000 per month in labor costs.
  • Successfully resolved 98.5% of all escalated customer issues.
  • Won “Customer Service Team of the Year” award from industry association.

Education


High School Diploma at Dover High School, Dover, NHSep 2013 - May 2017

I've learned how to read, write, and do arithmetic.

Skills


  • Communication
  • Interpersonal skills
  • Organizational skills
  • Customer service orientation
  • Problem-solving skills
  • Stress tolerance
  • Flexibility