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Customer Service Analyst

Writing a great customer service analyst resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own customer service analyst resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service analyst job you're after.

Resume samples

Cheyla Tassos

cheyla.tassos@gmail.com | (900) 154-4339 | Anchorage, AK

Summary

I am a customer service analyst with over three years of experience. I have worked in various customer service and support roles, which has given me a deep understanding of the inner workings of excellent customer service. In my current role, I use this knowledge to help our team provide the best possible experience to our clients. I take pride in being able to resolve complex issues and complaints efficiently and effectively. My goal is always to leave the customer feeling satisfied with their interaction with our company.

Experience

Customer Service Analyst at Denali Alaskan Federal Credit Union, AKApr 2022 - Present

  • Acted as first point of contact for customers with technical issues, logging and tracking approximately 500 customer tickets each month.
  • Resolved an average of 150 customer tickets per week, often taking complex issues escalated from Tier 1 support.
  • Led weekly meetings with team of 8 to discuss ticket volume, trends and resolutions.
  • Streamlined process for handling returns which resulted in a 15% decrease in return rate over 3 months.
  • Recognized by management as “go-to” person for difficult or high priority customer inquiries; received praise from customers on surveys for outstanding service provided.
  • Authored monthly newsletter highlighting company news & updates which was distributed to 2000+ subscribers.

Customer Service Representative at First National Bank Alaska, AKJul 2019 - Mar 2022

  • Handled an average of 100 customer service inquiries per day via phone, email, and live chat.
  • Resolved 85% of customer issues on first contact.
  • Achieved a 95% satisfaction rating from customers surveyed.
  • Authored comprehensive training guide for new hires that reduced onboarding time by 50%.
  • Created process improvements that increased departmental efficiency by 15%.
  • Led team of 4 in providing excellent customer service.

Education

High School Diploma at West Anchorage High SchoolSep 2015 - May 2019

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills

  • Communication
  • Customer Service
  • Data Analysis
  • Problem Solving
  • Time Management
  • Organizational Skills
  • Computer Literacy

Talyn Karla

talyn.karla@gmail.com | (882) 642-0297 | P.O. Box 1286, Breckenridge, CO 80424

Summary

I am a customer service analyst with over three years of experience in the field. I have worked with clients from all over the world, and have gained a deep understanding of how to provide excellent customer service. I am efficient and organized, and excel at problem-solving. I am also an excellent communicator, both written and verbal. My goal is always to exceed expectations and deliver exceptional results.

Experience

Customer Service Analyst at Aspen ski resort, COMar 2022 - Present

  • Answered an average of 300 customer service calls per day.
  • Resolved 97% of customer complaints on first contact.
  • Trained 20 new customer service representatives.
  • Implemented a new CRM system that decreased call handle time by 12%.
  • Achieved 95% satisfaction rating from customers in post-call surveys.

Customer Service Representative at Vail resorts, COJul 2019 - Mar 2022

  • Answered an average of 100 calls per day.
  • Assisted customers with product questions and concerns.
  • Processed returns and exchanges efficiently.
  • Upsold products to increase company sales revenue.
  • Created a friendly and personable customer service experience.

Education

High School Diploma at Denver East High SchoolAug 2015 - May 2019

I've learned how to write essays, how to do mathematical proofs, and how to read and analyze literature.

Skills

  • Communication
  • Customer service
  • Data analysis
  • Problem solving
  • Organizational
  • Time management
  • Computer skills

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