Customer Service Agent

Writing a great customer service agent resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own customer service agent resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service agent job you're after.

Resume samples

Zaynab Stuteville

zaynab.stuteville@gmail.com | (140) 397-2381 | Nashville, TN

Summary


I am a customer service agent with over 1 year of experience. I have worked in various customer service roles and have gained a wealth of knowledge in the field. I am an excellent communicator and work well under pressure. I thrive in fast-paced environments and enjoy working with others to resolve issues. I am confident in my ability to provide outstanding customer service, and would be an asset to any company looking for someone who is passionate about helping others

Experience


Customer Service Agent at Amazon, TNMar 2022 - Present

  • Answered an average of 85 calls per day.
  • Assisted customers with product questions and concerns.
  • Resolved customer complaints in a timely and professional manner.
  • Processed orders accurately and efficiently.
  • Maintained up-to-date knowledge of company products.

Customer Service Representative at Apple, TNAug 2021 - Jan 2022

  • Answered an average of 50 calls per day.
  • Resolved customer complaints in a timely manner.
  • Upsold additional products and services to customers.
  • Processed orders and returns efficiently.
  • Provided excellent customer service.

Education


High School Diploma at Nashville School of the Arts, Nashville, TNAug 2016 - May 2021

I've learned how to study for exams, how to do research, and how to write essays.

Skills


  • Communication
  • Patience
  • Empathy
  • Active Listening
  • Conflict Resolution
  • Time Management

Devonna Schnuelle

devonna.schnuelle@gmail.com | (185) 615-5077 | Wichita, KS

Summary


I am a professional customer service agent with over 1 year of experience. I have worked in various customer service environments, including retail, call centers, and online support. I have an excellent track record of providing high-quality customer service to clients and customers alike. I am a skilled communicator and problem solver, able to diffuse difficult situations with ease. I am also proficient in using various computer programs and software applications related to my field. In addition to my work experience, I hold a Bachelor’s degree in Business Administration from XYZ University

Experience


Customer Service Agent at American Airlines, KSJun 2022 - Present

  • Answered an average of 120 calls per day.
  • Assisted customers with placing orders, answering questions about product availability, and resolving billing issues.
  • Processed returns and exchanges according to company policy.
  • Upsold products and services when appropriate.
  • Maintained a 95% satisfaction rating from customers.

Customer Service Representative at Delta Air Lines, KSAug 2021 - Apr 2022

  • Answered an average of 60 calls per day.
  • Assisted customers with product questions and concerns.
  • Processed returns and exchanges efficiently.
  • Effectively upsold products and services to customers.
  • Maintained a high level of customer satisfaction.

Education


High School Diploma at Wichita High School, Wichita, KSSep 2016 - May 2021

Some skills I've learned are time management, how to study for exams, and how to do research.

Skills


  • Communication
  • Customer service
  • Interpersonal skills
  • Listening
  • Problem solving
  • Patience
  • Empathy