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Customer Care Representative

Writing a great customer care representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own customer care representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer care representative job you're after.

Resume samples

Elycia Schmeichel

elycia.schmeichel@gmail.com | (944) 718-7965 | 123 Elm St,

Summary

I am a Customer Care Representative with over 1 year of experience in the field. I have worked in both fast-paced and slow-paced environments, handling customer inquiries efficiently and effectively. I possess excellent communication skills, which has helped me build strong relationships with customers. My goal is always to provide outstanding customer service that will leave the client feeling satisfied.

Experience

Customer Care Representative at ZoomInfo, MAApr 2022 - Present

  • Answered an average of 120 calls per day.
  • Assisted customers with product questions and concerns.
  • Resolved customer complaints in a timely and efficient manner.
  • Entered customer information into company database.
  • Upsold products and services to customers when appropriate.
  • Provided excellent customer service at all times.

Customer Care Representative II at Comcast, MASep 2021 - Mar 2022

  • Answered an average of 100 phone calls per day.
  • Assisted customers with account changes, questions, and concerns.
  • Processed an average of 50 customer requests per day.
  • Resolved customer complaints in a timely and efficient manner.
  • Maintained up-to-date knowledge of company products and services.
  • Provided excellent customer service at all times.

Education

High School Diploma at Boston Latin School, Boston, MAAug 2016 - May 2021

I have learned how to effectively communicate with others, how to manage my time wisely, and how to think critically.

Skills

  • Communication
  • Customer service
  • Interpersonal skills
  • Problem-solving skills
  • Patience
  • Active listening
  • Empathy

Ellisa Infanti

ellisa.infanti@gmail.com | (197) 844-3365 | Portland, ME

Summary

I have over 1 year of experience as a Customer Care Representative. I am excellent at handling customer inquiries and complaints in a professional manner. I have superb communication skills and can handle difficult situations with ease. I am also proficient in using various computer applications such as Microsoft Office,CRM software,and social media platforms.

Experience

Customer Care Representative at MaineHealth, MEApr 2022 - Present

  • Answered an average of 120 calls per day.
  • Assisted customers with account questions and concerns.
  • Resolved customer complaints in a timely manner.
  • Upsold products and services to customers when appropriate.
  • Generated new sales leads through customer interactions.
  • Entered data into company CRM system.

Customer Care Representative II at Central Maine Healthcare, MEAug 2021 - Mar 2022

  • Answered an average of 55 calls per day, with a 90% satisfaction rating according to customer surveys.
  • Investigated and resolved customer complaints in a timely manner, resulting in a 10% decrease in the number of complaints over a 6-month period.
  • Trained new Customer Care Representatives on company policies and procedures, as well as product knowledge.
  • Acted as team lead for special projects when needed, such as implementing new software updates or training employees on using the updated system.
  • Recognized by management for displaying excellent problem solving skills during high call volume days/times.
  • Awarded Employee of the Month twice within first year.

Education

High School Diploma at Portland High School, Portland, MESep 2016 - May 2021

I have learned how to study for and take tests, how to do research, and how to write papers.

Skills

  • Communication
  • Customer service
  • Interpersonal skills
  • Problem-solving skills
  • Organizational skills
  • Time management
  • Patience

Related Resume Samples

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