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Customer Account Representative

Writing a great customer account representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own customer account representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer account representative job you're after.

Resume samples

Chava Rawie

chava.rawie@gmail.com | (629) 801-4549 | Newark, DE

Summary

I am a customer account representative with over three years of experience. I have worked in various industries and have gained valuable skills in customer service, sales, and communication. I am a motivated individual who is able to work independently as well as part of a team. I am looking for an opportunity where I can use my skills to contribute to the success of the company.

Experience

Customer Account Representative at Verizon, DEJun 2022 - Present

  • Exceeded monthly sales goals by an average of 20%.
  • Consistently ranked in the top 3 for customer satisfaction scores.
  • Demonstrated ability to quickly build relationships and rapport with customers.
  • Negotiated and resolved conflict on behalf of customers with upper management.
  • Actively upsold products and services to increase company revenue.
  • Retained 95% of assigned accounts.

Customer Account Representative II at Comcast, DEAug 2019 - Apr 2022

  • Negotiated mutually beneficial payment plans with delinquent customers, resulting in a 12% increase in payments received within 60 days.
  • Actively listened to customer concerns and needs, diffusing tense situations and preventing escalation by providing solutions 85% of the time.
  • Demonstrated expert product knowledge to upsell additional services or products that met customer’s needs, generating $500k in new annual revenue.
  • Consistently achieved call center metrics for speed to answer, average handle time, after-call work completion rate and first contact resolution rate.
  • Wrote clear and concise emails on behalf of customers to resolve issues not able to be handled over the phone; managed a queue of 50+ requests at any given time.
  • Created process improvements which increased team efficiency by 15%, allowing the department to close out an additional 100 accounts per month.

Education

High School Diploma at Newark High School, Newark, DESep 2015 - May 2019

I've learned to be organized, to manage my time, and to study efficiently.

Skills

  • Communication
  • Interpersonal skills
  • Organizational skills
  • Time management
  • Computer literacy
  • Data entry
  • Typing

Roxy Lavely

roxy.lavely@gmail.com | (652) 299-2235 | 1454 Pine Street, Omaha, NE 68102

Summary

I am a Customer Account Representative with over 3 years of experience in the customer service industry. I have worked extensively with clients and customers to resolve account issues, provide information and support, process orders and payments, and handle customer inquiries. I am skilled in building rapport with customers, managing multiple tasks simultaneously, maintaining composure under pressure, and resolving conflict effectively. I am also knowledgeable in various computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce).

Experience

Customer Account Representative at State Farm, NEMar 2022 - Present

  • Achieved quota of $2 million in new annual contracts with clients.
  • Demonstrated ability to upsell and cross-sell products, generating an additional $500k in revenue.
  • Maintained high customer satisfaction rating of 4.5/5 over the course of 2 years.
  • Exceeded goals for number of calls made per day by 20%, averaging 125 calls daily.
  • Negotiated discounts with vendors on behalf of clients, saving them an average of 10% on purchases.
  • Authored weekly newsletter sent to 300+ subscribers, featuring company updates and industry news.

Customer Account Representative II at American Family Insurance, NESep 2019 - Mar 2022

  • Maintained a 98% customer satisfaction rating over the course of two years.
  • Exceeded sales goals by an average of 15% each quarter for four consecutive quarters.
  • Generated $600,000 in new revenue through upselling and cross-selling techniques.
  • Negotiated discounts with vendors that saved the company $50,000 annually.
  • Trained and mentored three new customer account representatives who achieved top performance ratings in their first year.
  • Resolved escalated customer complaints efficiently and effectively, resulting in a 10% reduction in overall complaints.

Education

High School Diploma at Omaha Central High School, Omaha, NESep 2014 - May 2019

I've learned how to study for and write tests, how to do research, and how to time manage my workload.

Skills

  • Communication
  • Customer service
  • Interpersonal skills
  • Organizational skills
  • Time management
  • Computer literacy
  • Data entry

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