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Concierge

Writing a great concierge resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own concierge resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the concierge job you're after.

Resume samples

Leoma Mouer

leoma.mouer@gmail.com | (760) 536-9246 | 2200 W. 86th St. Suite 100

Summary

I have over 1 year of experience as a Concierge. I am efficient and organized, with a proven ability to handle customer service inquiries and requests promptly and courteously. I have excellent communication skills, both oral and written, along with superb time management skills. As a Concierge, I am responsible for providing exceptional customer service to guests of the hotel/resort. My duties include greeting guests upon arrival, assisting with luggage storage and retrieval, making restaurant reservations , coordinating transportation services , providing information about local attractions ,and handling guest concerns or complaints in a professional manner . In addition to my concierge duties, I also provide administrative support to the front desk team when needed

Experience

Lead Concierge at Hyatt Regency Indianapolis, INApr 2022 - Present

  • Led a team of 4 concierges and achieved a 97% satisfaction rating from guests.
  • Implemented a new keyless entry system that reduced guest wait times by 30%.
  • Trained 2 new hires on company policies and procedures.
  • Handled complaints from upset guests in a professional manner, diffusing the situation 85% of the time.
  • Monitored lobby traffic and directed guests to their desired destination within the building 90% of the time.

Concierge at Omni Severin Hotel, INJul 2021 - Mar 2022

  • Successfully managed a team of 15 concierge staff members.
  • Trained new hires on company policies and procedures.
  • Implemented a new guest satisfaction survey that led to an increase in positive feedback from guests.
  • Worked closely with the hotel's marketing department to develop and implement promotional campaigns for the concierge desk.
  • Regularly achieved or exceeded monthly sales targets for upselling hotel services to guests.

Education

High School Diploma at Bloomington High School, Bloomington, INSep 2016 - May 2021

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills

  • Customer service
  • Communication
  • Organization
  • Time management
  • Problem solving
  • Multitasking
  • Stress management

Leonilla Aviza

leonilla.aviza@gmail.com | (117) 990-1629 | Anchorage, AK

Summary

I have over 1 year of experience as a Concierge. I am excellent at providing world-class customer service to guests and VIPs. I have a strong ability to resolve guest issues in a timely and efficient manner. I am also proficient in handling administrative tasks such as reservations, bookings, and event coordination.

Experience

Lead Concierge at D&D Home Services, AKMay 2022 - Present

  • Trained and supervised a team of 4 concierges.
  • Handled guest complaints and resolved conflict.
  • Monitored staff performance and provided feedback.
  • Created work schedules for all concierge staff.
  • Coordinated with other departments to ensure smooth operations.

Concierge at Alaskan Home Services, AKSep 2021 - Mar 2022

  • Handled guest inquiries and requests in a prompt and professional manner.
  • Acted as a liaison between guests and hotel staff to ensure efficient service.
  • Monitored lobby traffic and ensured that all visitors were properly registered.
  • Assisted with luggage for arriving and departing guests.
  • Made travel arrangements, including reservations for transportation, tours, activities, etc.

Education

High School Diploma at West Anchorage High School, Anchorage, AKAug 2017 - May 2021

I've learned how to study for and write exams, how to do research, and how to communicate with my peers and teachers.

Skills

  • Customer service
  • Communication
  • Organization
  • Time management
  • Problem solving
  • Multitasking
  • Stress management

Related Resume Samples

Hotel Concierge