Collection Supervisor

Writing a great collection supervisor resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own collection supervisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the collection supervisor job you're after.

Resume samples

Margo Ger

margo.ger@gmail.com | (690) 005-1057 | Sioux Falls, SD

Summary


I am a Collection Supervisor with over 5 years of experience. I have worked in both small and large organizations, managing teams of collectors as well as working independently. I have consistently exceeded my collection targets, often by a wide margin. My skills include excellent communication and negotiation abilities, which are crucial for successful collections. In addition, I have superb organizational skills and am able to prioritize effectively in order to maximize results.

Experience


Collection Supervisor at Midland Credit Management, SDMar 2022 - Present

  • Led a team of 15 collectors in meeting monthly collection targets, averaging $1.5 million per month.
  • Reduced delinquency rate by 2% through process improvements and training.
  • Developed and implemented new skip tracing methods that increased recovery rates by 5%.
  • Negotiated settlements with high-risk accounts that resulted in $100,000 recovered annually.
  • Coordinated with legal department on litigation cases, resulting in successful collections 80% of the time.
  • Managed workflow for 200+ accounts daily, ensuring timely resolution.

Collection Specialist at Aurora Financial, SDAug 2017 - Jan 2022

  • Achieved a 97% collection rate on assigned accounts.
  • Negotiated settlements with customers that resulted in $12,000 of monthly revenue.
  • Recovered $8,000 in past due payments from high-risk accounts.
  • Resolved customer complaints that led to an increase in satisfaction ratings by 3%.
  • Streamlined the collections process which reduced average days delinquent by 5 days.
  • Successfully collected on 100% of skip traced debtors.

Education


High School Diploma at Brookings High School, Brookings, SDSep 2013 - May 2017

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Supervising collections staff
  • Managing collection processes and procedures
  • Ensuring compliance with laws and regulations
  • Negotiating payment plans
  • Skip tracing debtors
  • Utilizing collection software/databases
  • Making recommendations to improve process efficiency

Onie Ruehlow

onie.ruehlow@gmail.com | (405) 538-9849 | Laramie, WY

Summary


I have over 5 years of experience as a Collection Supervisor. I am responsible for leading and managing a team of collectors in achieving monthly collection targets. I also develop programs to improve collector performance and maintain high customer satisfaction levels. In addition, I monitor compliance with company policies and procedures, as well as state and federal regulations.

Experience


Collection Supervisor at University of Wyoming, WYMay 2022 - Present

  • Led a team of 15 collectors in meeting monthly collection goals for a medical facility, averaging $2.5 million in collections per month.
  • Increased team productivity by 20% through process improvements and implementation of new technologies.
  • Reduced accounts receivable by 30% over a 6-month period.
  • Negotiated payment plans with patients that resulted in an increase of payments received by 10%.
  • Trained and mentored 5 new collectors on company policies and procedures.

Collection Specialist at Laramie County Community College, WYSep 2017 - Apr 2022

  • Negotiated with customers to bring in $23,456.00 monthly on average over a 6-month period.
  • Achieved a 92% success rate for customer contact and payment arrangements.
  • Consistently maintained high levels of productivity at or above company standards.
  • Exceeded goals for number of accounts worked per day/week/month.
  • Demonstrated excellent verbal and written communication skills when dealing with difficult customer situations.

Education


High School Diploma at Laramie High School, Laramie, WYAug 2012 - May 2017

I've learned how to study for exams, how to do research, and how to write papers.

Skills


  • Organization
  • Communication
  • Time Management
  • Customer Service
  • Data Entry
  • Microsoft Office Suite