Collection Specialist

Writing a great collection specialist resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own collection specialist resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the collection specialist job you're after.

Resume samples

Nolita Schillings

nolita.schillings@gmail.com | (754) 759-0949 | 128 Beacon St, Boston, MA 02116

Summary


I am a collections specialist with over three years of experience working in the financial industry. I have a strong track record of success in collecting on past due accounts and resolving customer disputes. I am able to work independently and take ownership of my assigned portfolio. I have excellent communication skills and can effectively negotiate payment plans with customers.

Experience


Collection Specialist at National Credit Systems, Inc., MAJun 2022 - Present

  • Negotiated with customers to bring in $23,000 worth of unpaid debt.
  • Recovered $18,500 in assets for the company.
  • Collected on 97% of assigned accounts.
  • Increased departmental efficiency by 15%.
  • Trained 2 new employees.

Collection Specialist II at The Credit Connection, Inc., MAJul 2019 - Apr 2022

  • Negotiated with customers to bring in $15,000 monthly on average through payment arrangements.
  • Consistently collected payments in full and ahead of schedule, resulting in a delinquency rate below company average.
  • Was recognized by management for exemplary customer service skills when handling difficult situations.
  • Trained new employees on proper collection methods and techniques.
  • Handled an assigned portfolio of 500 accounts.

Education


High School Diploma at Boston Latin School, Boston, MASep 2015 - May 2019

I have learned many things while studying for my High School Diploma including time management, organisation, communication, and teamwork skills.

Skills


  • Data entry
  • Data analysis
  • Accounts receivable
  • Accounts payable
  • Microsoft Office Suite
  • Customer service
  • 10-key

Sanita Mckaig

sanita.mckaig@gmail.com | (151) 156-8723 | Eugene, OR

Summary


I am a Collection Specialist with over three years of experience working in the accounts receivable department for various companies. I have an associate's degree in business administration and am proficient in using accounting software such as QuickBooks and Microsoft Excel. I am effective at collecting past-due payments from customers while maintaining positive relationships. In my previous role, I increased the company's collections by 15% within six months.

Experience


Collection Specialist at Afni, ORMay 2022 - Present

  • Negotiated with customers to bring in $2,000 worth of monthly payments.
  • Made 150 outbound calls per day and collected on past due accounts totaling over $10,000.
  • Trained new hires on proper collection techniques and procedures.
  • Utilized strong communication skills to de-escalate difficult customer situations.
  • Maintained a 90% success rate for collecting payment from clients.

Collection Specialist II at Portfolio Recovery Associates, ORAug 2019 - Apr 2022

  • Handled an average of 400 calls daily, with a 97% customer satisfaction rating.
  • Negotiated payment plans for delinquent accounts totaling $150,000.
  • Recovered $12,000 in previously written-off debt.
  • Consistently met monthly collection goals set by management.
  • Awarded “Employee of the Month” 3 times.

Education


High School Diploma at Grant High School, Portland, ORSep 2014 - May 2019

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Data entry
  • Data analysis
  • Microsoft Office Suite
  • Customer service
  • Collection calls
  • Negotiation skills
  • Skip tracing