Collection Manager

Writing a great collection manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own collection manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the collection manager job you're after.

Resume samples

Milda Holtgrefe

milda.holtgrefe@gmail.com | (646) 806-8809 | Oklahoma City, Oklahoma

Summary


Experience


Collection Manager at Oklahoma City Art Museum, OKMay 2022 - Present

  • Successfully managed a team of 10 collectors in a high-volume call center environment.
  • Achieved monthly collection goals for assigned portfolio, averaging $2M per month.
  • Reduced delinquency rates by 20% through effective skip tracing and phone contact strategies.
  • Recovered $1.5M in past due accounts over 3 months through active collections efforts.
  • Successfully negotiated payment plans with customers on more than 500 occasions.

Senior Collection Manager at Philbrook Museum of Art, OKAug 2019 - Apr 2022

  • Achieved a 98% collections rate within 60 days for assigned accounts.
  • Negotiated and recovered $2.8 million in past due receivables.
  • Trained and mentored 3 new collection managers resulting in an increase of $1.2 million in monthly recoveries.
  • Led team to develop new skip tracing techniques that increased recovery rates by 15%.
  • Implemented process improvements that reduced account resolution time by 20%.

Lead Collection Manager at Tulsa Zoo, OKSep 2015 - Jul 2019

  • Achieved a 97% collection rate on assigned accounts.
  • Recovered $2.5 million in previously written-off debt.
  • Negotiated payments with 500+ customers per month.
  • Resolved customer complaints in a timely and efficient manner.
  • Maintained updated knowledge of state and federal collections laws.

Education


Bachelor of Science in Collection Management at Oklahoma State University, OKSep 2011 - May 2015

I've learned how to manage collections, including but not limited to planning, developing, maintaining, and preserving collections.

Skills


  • Collection Management
  • Collection Development
  • Cataloging
  • Classification
  • Preservation
  • Digitization

Becky Phouthavong

becky.phouthavong@gmail.com | (378) 356-1428 | Fargo, ND

Summary


Experience


Collection Manager at Creditors Collection Service, NDMay 2022 - Present

  • Led a team of 12 collectors in meeting monthly collection targets for an auto loan company, averaging $2.5 million per month in collections.
  • Consistently achieved individual collection goals, collecting an average of $250,000 per month over the course of two years.
  • Worked with customers to develop payment plans that fit their budget and needs while still meeting the company's requirements.
  • Negotiated settlements with customers who were behind on their payments, resulting in a 60% success rate.
  • Trained new collectors on best practices and helped them to become productive members of the team within three months or less.".

Senior Collection Manager at The Collection Bureau, NDAug 2019 - Mar 2022

  • Led a team of 12 collectors in successfully recovering $1.8 million in delinquent debt over a 6-month period.
  • Trained and mentored 4 new collectors, who went on to become top performers in the company.
  • Negotiated with high-risk debtors to restructure payment plans that resulted in $250,000 being paid off within 3 months.
  • Actively participated in strategy meetings with senior management to develop creative solutions for difficult cases.
  • Implemented a new skip tracing method that located 100 previously uncollectable accounts worth $600,000.

Lead Collection Manager at Professional Credit Service, NDJul 2015 - Jul 2019

  • Led a team of 12 collectors and achieved a 97% collection rate.
  • Negotiated with customers to create payment plans that were feasible for them, while also maximizing the company’s profits.
  • Trained new collectors in proper collections techniques and procedures.
  • Developed relationships with customers which led to repeat business and referrals.
  • Consistently met or exceeded monthly collection targets.

Education


Bachelor of Science in Collection Management at University of North DakotaAug 2010 - May 2015

I've learned how to manage collections, including how to catalog and preserve items.

Skills


  • Collection Management
  • Collection Development
  • Cataloging
  • Classification
  • Acquisition
  • Preservation
  • Digitization