Milda Holtgrefe
milda.holtgrefe@gmail.com | (646) 806-8809 | Oklahoma City, Oklahoma
Summary
Experience
Collection Manager at Oklahoma City Art Museum, OKMay 2022 - Present
- Successfully managed a team of 10 collectors in a high-volume call center environment.
- Achieved monthly collection goals for assigned portfolio, averaging $2M per month.
- Reduced delinquency rates by 20% through effective skip tracing and phone contact strategies.
- Recovered $1.5M in past due accounts over 3 months through active collections efforts.
- Successfully negotiated payment plans with customers on more than 500 occasions.
Senior Collection Manager at Philbrook Museum of Art, OKAug 2019 - Apr 2022
- Achieved a 98% collections rate within 60 days for assigned accounts.
- Negotiated and recovered $2.8 million in past due receivables.
- Trained and mentored 3 new collection managers resulting in an increase of $1.2 million in monthly recoveries.
- Led team to develop new skip tracing techniques that increased recovery rates by 15%.
- Implemented process improvements that reduced account resolution time by 20%.
Lead Collection Manager at Tulsa Zoo, OKSep 2015 - Jul 2019
- Achieved a 97% collection rate on assigned accounts.
- Recovered $2.5 million in previously written-off debt.
- Negotiated payments with 500+ customers per month.
- Resolved customer complaints in a timely and efficient manner.
- Maintained updated knowledge of state and federal collections laws.
Education
Bachelor of Science in Collection Management at Oklahoma State University, OKSep 2011 - May 2015
I've learned how to manage collections, including but not limited to planning, developing, maintaining, and preserving collections.
Skills
- Collection Management
- Collection Development
- Cataloging
- Classification
- Preservation
- Digitization
Becky Phouthavong
becky.phouthavong@gmail.com | (378) 356-1428 | Fargo, ND
Summary
Experience
Collection Manager at Creditors Collection Service, NDMay 2022 - Present
- Led a team of 12 collectors in meeting monthly collection targets for an auto loan company, averaging $2.5 million per month in collections.
- Consistently achieved individual collection goals, collecting an average of $250,000 per month over the course of two years.
- Worked with customers to develop payment plans that fit their budget and needs while still meeting the company's requirements.
- Negotiated settlements with customers who were behind on their payments, resulting in a 60% success rate.
- Trained new collectors on best practices and helped them to become productive members of the team within three months or less.".
Senior Collection Manager at The Collection Bureau, NDAug 2019 - Mar 2022
- Led a team of 12 collectors in successfully recovering $1.8 million in delinquent debt over a 6-month period.
- Trained and mentored 4 new collectors, who went on to become top performers in the company.
- Negotiated with high-risk debtors to restructure payment plans that resulted in $250,000 being paid off within 3 months.
- Actively participated in strategy meetings with senior management to develop creative solutions for difficult cases.
- Implemented a new skip tracing method that located 100 previously uncollectable accounts worth $600,000.
Lead Collection Manager at Professional Credit Service, NDJul 2015 - Jul 2019
- Led a team of 12 collectors and achieved a 97% collection rate.
- Negotiated with customers to create payment plans that were feasible for them, while also maximizing the company’s profits.
- Trained new collectors in proper collections techniques and procedures.
- Developed relationships with customers which led to repeat business and referrals.
- Consistently met or exceeded monthly collection targets.
Education
Bachelor of Science in Collection Management at University of North DakotaAug 2010 - May 2015
I've learned how to manage collections, including how to catalog and preserve items.
Skills
- Collection Management
- Collection Development
- Cataloging
- Classification
- Acquisition
- Preservation
- Digitization