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Call Center Team Leader

Writing a great call center team leader resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own call center team leader resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the call center team leader job you're after.

Resume samples

Tameron Staiti

tameron.staiti@gmail.com | (799) 673-1739 | Albuquerque, NM

Summary

I am a Call Center Team Leader with over 5 years of experience leading and managing call center teams. I have a proven track record of increasing team productivity, improving customer satisfaction rates, and reducing operational costs. I am an expert at problem solving and have a keen eye for detail. I thrive in fast-paced environments and enjoy working with people from all walks of life.

Experience

Call Center Team Leader at Company 1: Alorica, NMMay 2022 - Present

  • Led a team of 10 customer service representatives who handled an average of 100 inbound calls per day.
  • Implemented a new call routing system that decreased the average handle time by 30 seconds.
  • Trained 4 new customer service reps on company policies and procedures.
  • Created a monthly incentive program that increased productivity by 15%.
  • Monitored call quality for the entire team and provided feedback to individual reps.

Call Center Supervisor at Company 2: TTEC, NMAug 2017 - Mar 2022

  • Led a team of customer service representatives who handled an average of 100 calls per day.
  • Implemented new systems and processes that increased efficiency by 15%.
  • Trained and developed 10 new customer service reps, resulting in a 50% decrease in turnover.
  • Negotiated with vendors to lower costs by 20%.
  • Recognized by upper management for achieving the highest levels of customer satisfaction.

Education

High School Diploma at Highland High School, NMSep 2013 - May 2017

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills

  • Communication
  • Leadership
  • Motivation
  • Organization
  • Time Management
  • Conflict Resolution
  • Training

Marlayne Stasiowski

marlayne.stasiowski@gmail.com | (976) 848-3107 | Juneau, AK

Summary

I am a Call Center Team Leader with over 5 years of experience in the industry. I have successfully led teams of up to 10 people and have been responsible for training new team members. I possess excellent communication, organizational, and leadership skills which allow me to effectively manage my team and meet targets. My goal is always to provide high quality customer service and achieve positive results for the company.

Experience

Call Center Team Leader at ACS, AKMay 2022 - Present

  • Led a team of 10 customer service representatives who handled an average of 100 inbound calls per day.
  • Implemented a new call routing system that decreased wait times by 30%.
  • Trained new hires on company policies and procedures, as well as product knowledge.
  • Developed and implemented a quality assurance program that improved customer satisfaction scores by 5%.
  • Monitored real-time call volume and adjusted staffing levels accordingly to ensure adequate coverage.

Call Center Supervisor at AIG, AKJul 2017 - Mar 2022

  • Led a team of 15 call center agents and successfully increased sales by 25%.
  • Implemented new customer service policies that resulted in a 10% decrease in customer complaints.
  • Hired and trained 5 new customer service representatives.
  • Reduced average handle time by 30 seconds per call.
  • Achieved 100% satisfaction score on quarterly quality assurance audits.

Education

High School Diploma at Service High School, Anchorage, AKSep 2013 - May 2017

I've learned how to effectively communicate with others, how to manage my time wisely, and how to critical think and problem solve.

Skills

  • Call center operations
  • Call center management
  • Customer service
  • Supervisory skills
  • Communication
  • Interpersonal skills
  • Organizational skills

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