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Call Center Supervisor

Writing a great call center supervisor resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own call center supervisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the call center supervisor job you're after.

Resume samples

Merelyn Patwell

merelyn.patwell@gmail.com | (823) 695-5327 | Sioux Falls, SD

Summary

I am a Call Center Supervisor with over 5 years of experience in the industry. I have successfully managed teams of up to 50 customer service representatives and have been responsible for meeting all departmental goals and targets. My extensive knowledge of call center operations, combined with my excellent leadership skills, makes me an ideal candidate for this position.

Experience

Call Center Supervisor at 3C Contact Services, SDMay 2022 - Present

  • Consistently achieved call center metrics, including average handle time and talk time.
  • Reduced customer wait times by 35%.
  • Implemented new call center software that increased efficiency by 15%.
  • Trained and developed 5 new supervisors.
  • Led team of 50+ employees in a high-pressure environment.
  • Successfully resolved 98% of customer complaints.

Lead Call Center Supervisor at Dakota Call Center, SDAug 2017 - Mar 2022

  • Led a team of 50 customer service representatives handling inbound and outbound calls.
  • Achieved monthly call center metrics including average handle time, first call resolution rate, abandoned call rate, and net promoter score.
  • Trained new hires on company policies and procedures.
  • Monitored employee performance and provided feedback to improve quality of service.
  • Resolved escalated customer complaints by phone or email.
  • Recognized by management for exemplary performance in meeting department goals.

Education

High School Diploma at Brookings High School, Brookings, SDAug 2012 - May 2017

I have learned how to read, write, and do math.

Skills

  • Communication
  • Leadership
  • Organization
  • Time Management
  • Conflict Resolution
  • Motivation

Chriselda Klingerman

chriselda.klingerman@gmail.com | (111) 856-5227 | 2755 E Flamingo Rd

Summary

5+ years of experience as a Call Center Supervisor. Consistently recognized for outstanding performance in customer service and leadership. Proven ability to increase productivity and efficiency by streamlining processes and improving team morale. Strong analytical skills with a keen eye for detail, able to identify areas needing improvement and implement effective solutions quickly. Excellent communication skills, able to build relationships with customers and employees alike, resulting in increased satisfaction levels on both sides

Experience

Call Center Supervisor at American Express, NVJun 2022 - Present

  • Answered an average of 700 calls per day while supervising a team of 12 customer service representatives.
  • Trained new employees on proper call center procedures and etiquette.
  • Implemented a new system for tracking caller data which led to a 10% increase in first call resolution rates.
  • Developed and implemented a quality assurance program that reduced customer complaints by 15%.
  • Recognized by upper management as Employee of the Month for excellent performance.

Lead Call Center Supervisor at Apple Inc., NVAug 2017 - May 2022

  • Led a team of 50 customer service representatives who handled an average of 100 calls per day.
  • Implemented new call center software that increased efficiency by 15%.
  • Trained new employees on company policies and procedures.
  • Developed incentive programs to increase productivity among staff members.
  • Monitored employee performance and provided feedback to help them improve their skills.

Education

High School Diploma at Reno High School, Reno, NVSep 2012 - May 2017

I have learned how to study for exams, how to do research, and how to write essays.

Skills

  • Communication
  • Customer Service
  • Leadership
  • Management
  • Motivation
  • Organization
  • Training

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