Top 10 Call Center Supervisor Certifications

Certifications are important for a call center supervisor in the job market because they demonstrate their knowledge, skills and abilities to potential employers. Certifications show that an individual has received formal training in certain areas and is knowledgeable about specific topics related to the job. They can also give supervisors an edge over other candidates who may not have the same credentials. In addition, certifications provide supervisors with a way to stay up-to-date on industry trends and best practices, which can help them stay ahead of the competition when applying for new positions.

The purpose of this article is to review and explain how some of the top certifications for Call Center Supervisors can contribute to their career growth and success.

What are Call Center Supervisor Certifications?

Call center supervisor certification is a professional credential that is awarded to individuals who have demonstrated the knowledge and skills necessary to effectively lead and manage call centers. This certification is typically earned by completing a specialized training program that covers topics such as customer service, communication, problem solving, team building, conflict resolution, and other management-related topics. By earning this certification, call center supervisors demonstrate their commitment to providing an exceptional customer experience and improving organizational performance.

The benefits of obtaining call center supervisor certification are numerous. First, it can provide supervisors with the confidence needed to properly lead their teams in the ever-changing world of customer service. It also helps them stay ahead of the competition by ensuring they have the most up-to-date knowledge of industry trends and best practices. Additionally, certified call center supervisors often enjoy higher salaries as well as greater job security due to their expertise. Finally, having this certification serves as a badge of honor that can help boost morale and motivate employees to strive for excellence in their daily tasks.

Pro Tip: When considering call center supervisor certification, look for programs that are accredited by a recognized organization. This will ensure the quality of the training and provide you with an industry-recognized credential that can help you stand out in the job market.

Related: What does a Call Center Supervisor do?

Top 10 Call Center Supervisor Certifications

Here’s our list of the best certifications available to Call Center Supervisors today.

1. Certified Call Center Supervisor (CCCS)

Certified Call Center Supervisor (CCCS) is a certification program designed to provide call center supervisors with the knowledge and skills necessary to manage their teams effectively. The program is offered by the International Customer Service Association (ICSA), an organization dedicated to providing professional development opportunities for customer service professionals.

The CCCS certification requires that candidates complete a series of courses, including topics such as customer service management, coaching and developing employees, and managing performance. Candidates must also pass an exam in order to receive their certification. The entire process typically takes between three and six months to complete, depending on the individual's availability and commitment level.

In order to get certified, individuals must first register with ICSA and pay a fee of $350 USD. This fee covers the cost of all course materials, access to online resources, and the final exam. Once registered, individuals can begin taking courses at their own pace and schedule. Upon successful completion of all courses and passing the exam, individuals will be awarded their Certified Call Center Supervisor credential.

The CCCS certification is valid for two years from the date of issue; after this time period has passed, individuals must renew their certification by completing additional coursework or taking an updated version of the exam.

2. Certified Customer Service Professional (CCSP)

Certified Customer Service Professional (CCSP) is a professional certification program designed to help customer service professionals develop their skills and knowledge in order to better serve customers. The program is administered by the International Customer Service Association (ICSA) and is available in both online and classroom formats.

The CCSP certification program consists of three levels: Entry, Intermediate, and Advanced. Each level requires the completion of different courses, tests, and assignments. To become certified, an individual must successfully complete all three levels within a two-year period.

To get started on the CCSP certification program, individuals must first register with ICSA and pay the required registration fee of $150 USD. After registering, individuals can then purchase the course materials for each level from ICSA or from an authorized provider. Once all course materials have been purchased and studied, individuals can take the respective tests for each level at any ICSA-approved testing center or online proctoring site.

Upon successful completion of all three levels within two years, individuals will receive their CCSP certification from ICSA. This certification is valid for five years from the date of issue and can be renewed by completing additional coursework or taking refresher exams every five years.

3. Certified Contact Center Manager (CCCM)

Certified Contact Center Manager (CCCM) is a professional certification program designed to help contact center managers improve their skills and knowledge in the areas of customer service, operations, technology, and management. The CCCM certification is awarded by the International Customer Management Institute (ICMI).

The CCCM certification requires applicants to have at least two years of experience in contact center management or related fields. Applicants must also pass an online exam that covers topics such as customer service strategies, operations management, technology and analytics, team building, and leadership.

The CCCM certification process typically takes between two and four months. To get started, applicants must complete an online application form and submit it along with a fee of $299 USD. Once the application is approved, applicants will be given access to the ICMI learning portal where they can begin studying for the exam.

Once applicants are ready to take the exam, they must register for a testing session with Prometric Testing Centers or Pearson VUE Testing Centers. The cost of taking the exam is $400 USD. After passing the exam, applicants will receive their CCCM certificate from ICMI.

4. Six Sigma Green Belt Certification

Six Sigma Green Belt Certification is a professional certification program designed to provide individuals with the skills and knowledge necessary to become a Six Sigma Green Belt. It is a certification that demonstrates an individual’s ability to lead, manage, and execute projects using the Six Sigma methodology.

The Six Sigma Green Belt Certification program typically takes between 6-12 months to complete depending on the provider. The program consists of both online and in-person training sessions and includes topics such as process improvement, data analysis, project management, problem solving, and team building.

To get certified as a Six Sigma Green Belt, individuals must pass an exam administered by either the American Society for Quality (ASQ) or the International Association for Six Sigma Certification (IASSC). The exam covers topics such as quality management principles, Lean principles, statistical analysis techniques, project management tools and techniques, problem solving methods, and team dynamics.

The cost of obtaining Six Sigma Green Belt Certification varies depending on the provider but can range from $1,000-$2,500 USD.

5. Project Management Professional (PMP) Certification

Project Management Professional (PMP) Certification is a globally recognized certification program for project managers. It is offered by the Project Management Institute (PMI), a non-profit organization dedicated to advancing the practice of project management. The PMP certification recognizes an individual’s experience and expertise in managing projects and leading teams.

To become PMP certified, you must have at least three years of project management experience and 35 hours of formal project management education or training, or a combination of both. You must also pass an exam that covers topics such as initiating, planning, executing, controlling, and closing projects; managing stakeholders; and working with teams.

The exam consists of 200 multiple-choice questions and takes four hours to complete. To prepare for the exam, you can take PMP training courses from PMI or other providers, read books on project management, or use online study materials.

The cost of the exam varies depending on whether you are a member of PMI or not. For members, it costs $405 USD; for non-members it costs $555 USD. In addition to the cost of the exam itself, you may need to spend money on preparation materials such as books or courses.

Overall, obtaining your PMP certification can be a lengthy process that requires dedication and commitment but is well worth it in terms of career advancement opportunities and increased earning potential.

6. Certified Quality Improvement Associate (CQIA)

Certified Quality Improvement Associate (CQIA) is a professional certification program designed to recognize individuals who have demonstrated a comprehensive understanding of quality improvement methods and principles. The CQIA certification is offered by the American Society for Quality (ASQ), an international organization dedicated to promoting quality in all aspects of business.

The CQIA program consists of four modules that cover topics such as process improvement, problem solving, data analysis, and customer satisfaction. To receive the CQIA certification, applicants must pass a written exam and demonstrate a working knowledge of the material covered in the modules. The exam consists of multiple-choice questions and takes approximately three hours to complete.

To become certified, applicants must first register with ASQ and pay a fee of $450 USD. After registering, applicants have six months to complete the required modules and take the exam. Once they have passed the exam, they will receive their official CQIA certificate from ASQ.

The CQIA certification is valid for three years and can be renewed by taking additional courses or passing another exam. It is important to note that some employers may require recertification more frequently than every three years.

7. ITIL Foundation Certification

ITIL Foundation Certification is an entry-level certification that provides an understanding of the ITIL framework and how it can be used to improve IT service management. It is designed for those who want to learn more about the ITIL framework and how it can help organizations deliver better services.

The certification takes approximately two days to complete, depending on the type of course you take. There are various types of courses available, including online, classroom-based, and self-study options. The cost of the certification varies depending on the type of course taken.

To get certified, individuals must pass an exam that covers topics such as service strategy, service design, service transition, service operation, continual service improvement, and technology and architecture. The exam consists of 40 multiple-choice questions and must be completed in 60 minutes or less.

The cost of the certification varies depending on the type of course taken but typically ranges from $200 to $500 USD.

8. Lean Six Sigma Black Belt Certification

Lean Six Sigma Black Belt Certification is a professional certification that recognizes individuals who have achieved a high level of proficiency in the Lean Six Sigma methodology. It is designed to demonstrate an understanding of the tools and techniques used to improve processes, reduce waste, and increase customer satisfaction.

The certification process typically takes between four and six months to complete. It involves completing a course or series of courses on Lean Six Sigma principles, passing an exam, and completing a project demonstrating mastery of the concepts. The cost of the certification varies depending on the provider, but can range from $2,000 to $4,000 USD.

To get certified as a Lean Six Sigma Black Belt, you must first complete training from an accredited provider. There are many providers offering Lean Six Sigma training online or in-person. Once you have completed your training, you will need to pass an exam administered by either ASQ (American Society for Quality) or IASSC (International Association for Six Sigma Certification). After passing the exam, you will be required to submit evidence of your work experience and project completion as part of your application for certification.

Once you have been approved for certification by either ASQ or IASSC, you will receive your official Lean Six Sigma Black Belt Certification certificate. This certificate demonstrates that you have achieved a high level of expertise in Lean Six Sigma principles and are qualified to lead projects using these principles.

9. Process Improvement Professional (PIP) Certification

Process Improvement Professional (PIP) Certification is a professional certification program designed to recognize individuals who have demonstrated knowledge and experience in process improvement. The certification is offered by the American Society for Quality (ASQ).

The PIP Certification requires applicants to pass an exam that tests their knowledge of process improvement principles and practices. The exam consists of 150 multiple-choice questions and must be completed within two hours. Applicants must also complete a project demonstrating their ability to apply process improvement principles and practices in real-world situations.

To obtain the PIP Certification, applicants must first submit an application to ASQ, along with proof of completion of the required training or education courses. After submitting the application, applicants will receive an invitation to take the exam. Once they pass the exam, they will receive their certification.

The cost of obtaining the PIP Certification varies depending on whether you are an ASQ member or non-member. For ASQ members, it costs $299 for the application fee plus $399 for the exam fee. For non-members, it costs $499 for both fees combined.

It typically takes between 6 to 12 months to obtain your PIP Certification after submitting your application and passing the exam.

10. Agile Project Management Certification

Agile Project Management Certification is a professional certification for project managers who want to build their skills in agile project management. It is designed to help project managers understand the principles and practices of agile project management and apply them to their work. The certification is offered by the Project Management Institute (PMI) and requires passing an exam that covers topics such as Scrum, Kanban, Lean, Agile Estimation, and Agile Planning.

It typically takes about three months to complete the requirements for the certification. To get certified, you must first complete a PMI-approved course on agile project management or have two years of experience working on agile projects. You will then need to pass an online exam with a score of at least 70%. The exam consists of 150 multiple-choice questions and takes approximately three hours to complete.

The cost of the certification varies depending on whether you take the course or not. If you choose to take the course, it can range from $1,000-$2,000 USD depending on where you take it. If you opt not to take the course, the cost is around $500 USD for the exam fee alone.

In addition to passing the exam, there are other requirements for maintaining your certification including earning 60 professional development units (PDUs) every three years and paying an annual maintenance fee of $60 USD.

Do You Really Need a Call Center Supervisor Certificate?

Yes, it is important to have a call center supervisor certificate. A call center supervisor is responsible for overseeing the daily operations of a call center and managing the staff that answers customer inquiries. This position requires strong leadership and communication skills, as well as knowledge of customer service principles and practices. With the right training and certification, a call center supervisor can ensure that their team provides excellent customer service and meets all organizational objectives.

Having a call center supervisor certificate demonstrates to potential employers that you possess the necessary skills to oversee the day-to-day operations of a call center. The certification also shows that you are familiar with industry standards and best practices. Additionally, having a certificate can help you stand out from other applicants when seeking employment in this field.

In conclusion, having a call center supervisor certificate is important for anyone looking to pursue this line of work. It shows potential employers that you have the qualifications needed for this position and are committed to providing quality customer service. If you are interested in becoming certified, there are many online courses available that will help prepare you for success in this role.

Related: Call Center Supervisor Resume Examples

FAQs About Call Center Supervisor Certifications

Q1. What is a call center supervisor certification?

A1. A call center supervisor certification is a professional credential that validates the skills and knowledge of supervisors in the call center industry. It demonstrates a mastery of customer service techniques, conflict resolution strategies, and best practices for managing employees.

Q2. How do I become certified as a call center supervisor?

A2. To become certified as a call center supervisor, you must complete an accredited training program or course, pass an exam, and maintain your certification by completing continuing education credits each year.

Q3. What topics are covered on the call center supervisor certification exam?

A3. The topics covered on the exam include customer service techniques, conflict resolution strategies, team building and motivation, performance management and evaluation, problem solving and decision making, communication skills, time management and organizational development.

Q4. How long does it take to get certified as a call center supervisor?

A4. Depending on the training program or course you choose to pursue your certification, it can take anywhere from one month to six months to complete the requirements for certification as a call center supervisor.

Q5. Is there any cost associated with obtaining a call center supervisor certification?

A5. Yes, there may be costs associated with obtaining a call center supervisor certification such as tuition fees for courses or training programs and registration fees for exams or other certifications required by employers in order to work in this field.