Call Center Representative

Writing a great call center representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume
Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own call center representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the call center representative job you're after.

Resume samples

Corri Deschaine | (572) 363-9324 | 4567 1st Ave, Birmingham, AL 35203


I have over 1 year of experience as a Call Center Representative. I am responsible for handling customer inquiries, complaints, and orders. I have excellent communication and interpersonal skills. I am able to work independently with little supervision. I am also proficient in Microsoft Office applications such as Word, Excel, and PowerPoint.


Call Center Representative at Alorica, ALApr 2022 - Present

  • Answered an average of 120 calls per day.
  • Assisted callers with account set-up, troubleshooting technical issues, and general inquiries.
  • Demonstrated strong customer service skills by maintaining a positive attitude and resolving problems in a timely manner.
  • Met or exceeded daily sales goals for upselling products and services on 80% of calls.
  • Consistently received high marks on monthly quality assurance reports.
  • Recognized by management as Employee of the Month for outstanding performance.

Call Center Representative II at Sitel, ALSep 2021 - Mar 2022

  • Answered an average of 85 calls per day, with a 90% satisfaction rating according to customer surveys.
  • Resolved complex customer issues in 50% of cases, escalating only when necessary.
  • Upsold additional products or services in 20% of phone interactions.
  • Completed all required training modules within the first week on the job.
  • Consistently achieved daily performance goals for speed and accuracy.


High School Diploma at Hoover High School, ALAug 2017 - May 2021

I have learned how to read, write, and do math.


  • Communication
  • Customer Service
  • Interpersonal Skills
  • Listening Skills
  • Problem Solving
  • Time Management

Rochel Hones | (198) 603-9126 | 2121 N Emporia Ave, Wichita, KS 67214


I am a Call Center Representative with over 1 year of experience. I have provided excellent customer service and support to customers from various industries. I have also successfully handled inbound and outbound calls, emails, and chats. My goal is to provide the best possible experience to every customer that I interact with.


Call Center Representative at Sprint, KSMar 2022 - Present

  • Answered an average of 120 calls per day.
  • Utilized strong customer service skills to resolve complaints and issues.
  • Upsold services and products to customers on 50% of calls.
  • Met or exceeded call center metrics for quality, efficiency, and attendance.
  • Trained new employees on company policies and procedures.
  • Assisted other departments with overflow calls during peak times.

Call Center Representative II at Dell, KSJul 2021 - Jan 2022

  • Answered an average of 45 calls per day.
  • Handled customer inquiries and resolved complaints in a professional manner.
  • Utilized company resources to research answers to questions.
  • Followed up with customers after phone calls to ensure their needs were met.
  • Trained new employees on the call center software and procedures.
  • Met or exceeded daily, weekly, and monthly performance goals.


High School Diploma at Shawnee Mission East High School, KSSep 2017 - May 2021

I've learned how to study effectively, how to manage my time, and how to work independently.


  • Communication
  • Customer service
  • Patience
  • Multi-tasking
  • Time management
  • Active listening
  • Computer literacy