Call Center Operator
Writing a great call center operator resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
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If you're looking for inspiration when it comes to drafting your own call center operator resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the call center operator job you're after.
Resume samples
Jadie Misak
jadie.misak@gmail.com | (228) 477-4254 | Austin, TX
Summary
I am a Call Center Operator with over 1 year of experience in the field. I have worked in both Inbound and Outbound call center environments, and have developed excellent customer service skills. I am able to handle difficult customer inquiries with ease, and always work to resolve any issue that may arise. I thrive in fast-paced environments, and enjoy working as part of a team. My goal is always to provide the best possible service to each caller, and ensure that their needs are met
Experience
Call Center Operator at AT&T, TXJun 2022 - Present
- Answered an average of 30 calls per day.
- Assisted customers with placing orders, answering questions about products, and resolving complaints.
- Upsold additional products or services to customers on 20% of calls.
- Maintained a 90% customer satisfaction rating.
- Completed all required training courses within the first month of employment.
Call Center Representative at Comcast, TXAug 2021 - May 2022
- Answered an average of 120 calls per day.
- Assisted customers with product questions and concerns.
- Processed returns and exchanges efficiently.
- Upsold products to increase company revenue.
- Resolved customer complaints in a timely manner.
- Met or exceeded daily sales goals.
Education
High School Diploma at Highland Park High School, TXSep 2016 - May 2021
Some skills I've learned are time management, communication, and organization.
Skills
- Communication
- Interpersonal skills
- Listening
- Problem solving
- Patience
- Organizational skills
Daphne Bottinelli
daphne.bottinelli@gmail.com | (538) 475-5688 | San Diego, CA
Summary
I am a Call Center Operator with over 1 year of experience. I have handled inbound and outbound calls in a fast-paced environment. I am efficient at handling customer inquiries, complaints, and requests. I have excellent communication skills and can handle difficult customers calmly.
Experience
Call Center Operator at AT&T, CAJun 2022 - Present
- Answered an average of 60 calls per day.
- Assisted customers with account information and resolving issues.
- Maintained up-to-date knowledge of company products and services.
- Provided excellent customer service by keeping a positive attitude and calm demeanor during difficult calls.
- Met or exceeded monthly performance goals for call quality, productivity, and attendance.
Call Center Representative at Verizon, CASep 2021 - May 2022
- Answered an average of 120 calls per day.
- Assisted customers with account questions, product information, and order placement.
- Effectively upsold products and services to increase company revenue.
- Resolved customer complaints in a timely and professional manner.
- Maintained high quality scores on all performance metrics.
Education
High School Diploma at Los Angeles High School, Los Angeles, CAAug 2017 - May 2021
I've learned how to study for and take tests, how to do research, and how to write papers.
Skills
- Telephone etiquette
- Active listening
- Call control
- Data entry
- Typing speed and accuracy
- Computer literacy
- Multitasking