Call Center Associate
Writing a great call center associate resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.
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If you're looking for inspiration when it comes to drafting your own call center associate resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the call center associate job you're after.
Resume samples
Roxanna Khair
roxanna.khair@gmail.com | (925) 148-9200 | 649 W 5th St, Waterloo, IA 50702, USA
Summary
I have over 1 year of experience working in a call center. I am comfortable talking to customers and handling customer inquiries. I have good problem-solving skills and can handle difficult customer service issues. I am a team player and work well with others.
Experience
Call Center Associate at Answer Iowa, IAApr 2022 - Present
- Answered an average of 100 calls per day.
- Assisted customers with placing orders, answering questions about product availability, providing shipping information, and resolving billing issues.
- Demonstrated excellent customer service skills by maintaining a calm demeanor when speaking to upset or irate callers.
- Exceeded performance expectations by consistently meeting all daily metrics for number of calls answered, call duration, and first call resolution rate.
- Recognized by management as Employee of the Month for outstanding performance.
Call Center Representative at TeleServices, IAJul 2021 - Mar 2022
- Answered an average of 120 calls per day.
- Maintained a 90% satisfaction rating from customers.
- Resolved customer complaints in a timely and efficient manner.
- Upsold additional products or services to 20% of callers.
- Completed all required training courses.
Education
High School Diploma at Ames High School, Ames, IAAug 2016 - May 2021
I've learned how to study for and take tests, how to do different types of writing, and how to read and analyze different types of texts.
Skills
- Communication
- Customer Service
- Interpersonal Skills
- Listening Skills
- Problem Solving
- Time Management
Lil Hosaka
lil.hosaka@gmail.com | (153) 411-1772 | Charlotte, NC
Summary
I am a call center associate with over 1 years of experience in the customer service industry. I have developed strong communication and interpersonal skills that allow me to effectively handle difficult customer situations. I possess a high level of patience and adaptability, which has allowed me to thrive in a fast-paced environment. In addition, I have excellent time management skills and am able to multitask efficiently while maintaining a high level of accuracy.
Experience
Call Center Associate at Sitel, NCMay 2022 - Present
- Answered an average of 100 calls per day.
- Assisted customers with product questions and concerns.
- Processed orders and returns efficiently and accurately.
- Upsold products to customers based on needs.
- Resolved customer complaints in a timely manner.
Call Center Representative at Alorica, NCAug 2021 - Apr 2022
- Exceeded daily sales goals by 15%.
- Answered 100 calls per day with a 90% satisfaction rating.
- Cross-sold additional products to 80% of customers.
- Upsold higher priced items to 50% of customers.
- Reduced customer wait time by 30 seconds.
Education
High School Diploma at East Mecklenburg High School, Charlotte, NCSep 2017 - May 2021
I have learned time management, organization, and study skills.
Skills
- Call center software
- Customer relationship management (CRM) software
- Telephone system
- Microsoft Office Suite
- Typing speed and accuracy
- Data entry skills
- Verbal communication