Branch Operations Manager

Writing a great branch operations manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own branch operations manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the branch operations manager job you're after.

Resume samples

Allie Creson

allie.creson@gmail.com | (749) 555-5453 | Atlanta, GA

Summary


I am a highly experienced and successful operations manager with over five years of experience in managing branch operations for businesses. I have a proven track record in increasing operational efficiency, reducing costs and improving customer satisfaction levels. I am an excellent communicator and leader, with the ability to motivate and inspire teams to achieve results. I am also highly analytical, with a keen eye for detail and a passion for process improvement.

Experience


Branch Operations Manager at SunTrust, GAApr 2022 - Present

  • Led a team of 12 employees and achieved $2 million in sales.
  • Trained new hires on company culture and expectations.
  • Developed Standard Operating Procedures for the branch that increased efficiency by 20%.
  • Implemented a customer loyalty program that resulted in 5% increase in customer retention.
  • Negotiated with vendors to get best prices for supplies which saved the company 10% on operating costs.
  • Led weekly meetings with staff to ensure everyone was on same page and tasks were delegated accordingly.

Assistant Branch Operations Manager at Regions, GAAug 2017 - Mar 2022

  • Negotiated and implemented new vendor contracts that resulted in an annual savings of $12,000.
  • Led a team of 8 employees in providing excellent customer service to over 500 clients daily.
  • Created and executed a marketing campaign that increased branch sales by 15%.
  • Trained 2 new managers on company policies and procedures.
  • Developed and Implemented Standard Operating Procedures for the department which streamlined operations and improved efficiency by 30%.
  • Coordinated with other departments to resolve issues affecting customers; resulting in a decrease of customer complaints by 45%.

Education


Bachelor of Science in Business Administration at University of Georgia, GASep 2013 - May 2017

I have learned how to manage a business, including budgeting, bookkeeping, marketing, and personnel management.

Skills


  • Communication
  • Customer service
  • Organization
  • Time management
  • Leadership
  • Problem solving

Olyvia Adamiec

olyvia.adamiec@gmail.com | (518) 405-9233 | Portland, OR

Summary


I have over 5 years of experience as a Branch Operations Manager. I am responsible for the day-to-day operations of the branch, including staffing, product management and compliance with company policies and procedures. I also work closely with the Regional Manager to ensure that our branch is meeting all sales goals and objectives. My strong organizational skills allow me to effectively manage multiple tasks simultaneously and maintain a high level of accuracy. I am an excellent communicator, both verbally and written, which allows me to interact effectively with staff, clients and vendors alike.

Experience


Branch Operations Manager at US Bank, ORMar 2022 - Present

  • Led a team of 15 employees and successfully increased productivity by 25%.
  • Implemented new strategies that saved the company an average of $5,000 per month in operating costs.
  • Negotiated with vendors to secure lower prices on supplies and equipment, resulting in a savings of 10%.
  • Recognized by upper management for increasing customer satisfaction scores by 4 points.
  • Successfully completed training program for branch operations managers.

Assistant Branch Operations Manager at Chase, ORAug 2017 - Jan 2022

  • Led a team of 12 in providing excellent customer service, resulting in a 5% increase in customer satisfaction scores.
  • Implemented new systems and processes that increased efficiency by 15%.
  • Trained and developed 4 employees who were promoted to management positions.
  • Cut costs by 10% through negotiating better contracts with vendors.
  • Achieved all goals and objectives set for the year.

Education


Bachelor of Science in Business Administration at University of Oregon, Eugene, ORAug 2013 - May 2017

I have learned excellent communication, teamwork, and leadership skills while studying Bachelor of Science in Business Administration.

Skills


  • Communication
  • Organizational
  • Interpersonal
  • Leadership
  • Management
  • Problem-solving
  • Time management